Refund policy

Refund Policy

Tickets purchased online are valid at Watermouth Castle & Family Theme Park for one season and expire on the last day of that season.  Any unused tickets from previous seasons are not valid, will not be honoured and will not be refunded.  Please check your ticket details straight away and inform us of any mistakes as these cannot be rectified on the day of admission.  Any ticket purchased after November 1st 2019 is valid to be used until October 31st 2020.

Please check our opening times before booking tickets, as we cannot refund tickets in the event of the park being closed.

Tickets can not be carried over from one season to another, they expire at the end of each season.

Replacements for lost tickets will not be issued and no refunds will be given in the event of the ticket not being used by the end of each season.

This ticket is not for resale, is non-refundable and has no cash value.

Once purchased online, tickets cannot be used in conjunction with any other offer or discount (except our return photo ID).

The discount you receive for booking online is not available by booking over the phone, or at the admissions desk.

The card used to purchase tickets online must be shown when collecting your tickets at the front entrance.


Terms and Conditions

We reserve the right to refuse entry to the Park in the event that our visitor capacity is reached and/or exceeded.

The management reserve the right to refuse entry or remove persons from the park at their absolute discretion.  This includes, but is not limited to, people under the influence of alcohol or drugs, people being aggressive towards staff, customers or generally disturbing the peace, anyone under the age of 16 without an accompanying adult.

We regret that dogs are not permitted in the Castle or Park with the exception of guide dogs.

Anyone found in the Park without a valid wristband for that day may be asked for proof of purchase.  In the event we suspect the entrance fee has not been paid you may be asked to leave and could be reported to the police.

Height restrictions apply on some rides.

Children under 92cm are free.  If on arrival you have not paid for a child and they are measured to be 92cm or over, they will be charged the full entrance fee.

All prices are inclusive of applicable taxes.

Our admission price includes entry to the Castle and Park, including all rides and attractions.  The only additional charges are for water balloons, antique pier slot machines, catering or retail outlets.

Occasionally due to unforeseen circumstances rides and attractions may be closed, removed or otherwise unavailable without prior notice.

All prices are correct at time of going to print but subject to change without notice.

Please check the website/brochure for opening times as these vary during the year.