Keeping You Safe At The Park

We look forward to welcoming you safely to Watermouth Family Theme Park & Castle.  As always, our priority is the health, safety and wellbeing of our visitors and team members.  Below is our Covid Safe Policy and gives an outline of what to expect on your visit.

BEFORE YOU ARRIVE

ONLINE BOOKING

We are continuing to encourage social distancing by limiting our daily visitor numbers, and we therefore require you to book your tickets in advance.  Please do this via our BOOKINGS PAGE.  Tickets will not be available to purchase at the entrance, and we will not be able to add extra visitors – Everyone wishing to visit must be booked in advance.  We are operating time slots for arrivals to reduce queuing.  Please don’t arrive too early, as you won’t be admitted until your time slot.  Last admission is 1pm, and there is no readmission to the Castle after this time.  This is to allow staff to thoroughly clean it for the next day. 

Take care measuring the height of your children to determine if they are under 92cm.  Height checks take place at the point of admission.  Any tickets purchased incorrectly will be subject to additional charges.

FACE COVERINGS/MASKS

In line with government guidance visitors are no longer required to wear facemasks but you may wish to bring one with you for use in indoor areas.

CHECK OUR WEBSITE

Before you travel, please check our website or social media pages for the latest park information.  If we need to communicate something with our visitors, it will be on these first.

DISPLAYING SYMPTOMS?

If you begin displaying any symptoms related with COVID-19 we would politely request that you do not visit.  Please contact the park to discuss your options if you have already booked tickets.

DURING YOUR VISIT

SOCIAL DISTANCING

Upon entry to the Castle please observe any signage/advice from our team.  We already have a one way system in the Castle to minimise groups of people bumping into each other.  We understand people will spend different amounts of time looking at attractions in the castle and grounds so we would politely ask guests to keep left on walkways, paths or corridors, allowing for people to pass safely.

HYGIENE MEASURES

We will have enhanced cleaning at high touch point areas throughout the park.  We have also placed hand sanitising stations around the park for your convenience.

Each ride operator will be equipped with FAD Green Shield, an eco friendly all purpose cleaner and sanitiser. High touch points will be cleaned regularly.

Hygiene screens will continue to be used at the main entrance, Courtyard Cafe, Gift Shop and Garden Cafe. This will help protect both staff and guests.

Any water attractions made available to guests, such as the Panning For Gold will use chlorinated water for your safety.

IS EVERYTHING OPEN?

We have been working hard to make sure most of our attractions are open and available for your safe use. For the time being the following attractions will remain closed:

The Tube Slide

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