Privacy Policy

This privacy policy sets out how Watermouth Castle uses and protects any information that you give Watermouth Castle when you use this website. Watermouth Castle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Watermouth Castle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This website uses cookies, for a full list of cookies please scroll to the bottom of the page.

Who we process information about:

  • Customers
  • Enquirers
  • Complainants
  • Suppliers and service providers

Types of information processed:

You provide us with information by corresponding with us over email, mail, via the website or through social media channels.  This information may include:

  • Contact details
  • Payment information
  • Source of enquiry


Purpose and lawful basis for processing information:

We process information to fulfil contractual obligations and legitimate interests.

Processing to fulfil contractual obligations:

We process your contact details and payment information to fulfil sales and service requests and to contact you about complaints or enquiries you have made with us. The details we process for this purpose may include your name, address, phone number, email address, and bank or credit card details.  Payments on our website are taken via Worldpay who require your address to verify your card details.

Processing based on legitimate interest:

We process your contact details to supply important updates about your order.  We are required by Worldpay to request your card details and address for verification when paying by card.  We process the source of enquiries to analyse the effectiveness of marketing/advertising campaigns.

Who the information may be shared with:

We sometimes need to share the personal information we process with other organisations. Where this is necessary, we comply with all aspects of the General Data Protection Regulation (GDPR). We only share data to the extent necessary to fulfil any contracts we enter into with you, where required by law, or to enforce our legal rights. We do not sell personal information to third parties. We will not transfer your personal information outside of the European Economic Area.

Retention period:

We will not retain data longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable laws or regulations, or to enforce our legal rights.  We will retain your information for as long as needed to provide you with our services (example online entrance tickets). We retain information relating to financial and accounting records for 7 years to comply with HMRC requirements.  Any personal information we may collect with regard to online ticket sales is held on the secure server until it has been processed, it is then deleted once the order is completed, or at the end of the season if the tickets have not been used.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  This website is hosted by FlyWheel, a US based company.  All the website data is stored on servers based in the UK and is backed up daily.  Each server includes a managed firewall to protect them from potential threats plus unlimited bandwidth and the latest language support.  The website is further protected by SSL certificate which encrypts all website traffic between the web host and the end user.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information at any time by writing to us at the address below.  The only time we would not do this is if it would result in us being in breach of legal or regulatory obligations.  We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Watermouth Castle, Berrynarbor, Ilfracombe, Devon, EX34 9SL or email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Use of CCTV on site:

We use CCTV throughout the site, and your image may be recorded during your visit and held by us for a short period of time (usually no more than 31 days).  There are signs throughout the site to tell you if you are being recorded, and we do not record any sound.  You can request to see a copy of any footage of yourself by submitting a “Subject Access Request”.  There is a charge of £10 for this, and any relevant images will be provided within 40 days.  You will be required to provide your identity to help us locate you.  The only other time footage will be shared is at the request of the Police, or if a serious accident has occurred on our property.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

ADMINDYNSRV A cookie to help web traffic demand. End of session
DYNSRV A cookie to help web traffic demand. End of session
PHPSESSID This cookie preserves the user state across the pages of the website. End of session
woocommerce_cart_hash This cookie contains information about the cart as a whole and helps the website know when the cart data changes. End of session
woocommerce_items_in_cart This cookie contains information about the cart as a whole and helps the website know when the cart data changes. End of session
wp_woocommerce_session_ This cookie contains an unique code for each customer so the website knows where to find the cart data in the database for that customer. 2 days from first set
JSESSIONID This cookie is a session tracker used by WorldPay. End of session
machine This cookie contains an unique ID for the computer currently browsing the website and is used by WorldPay. End of session