Terms & Conditions

Terms & Conditions April 2025

1.    Company Details

2.    Ticket Purchase Terms & Conditions
       a. Terms and Conditions of Entry 
       b. Rules of Play

3.    Annual Passes
     a.    Escapade
     b.    Watermouth

4.    Gift Vouchers
     a.    Watermouth
     b.    Escapade

5.    Accommodation – Watermouth

1.    COMPANY DETAILS
Watermouth Castle is owned and operated by the Escapade Group (‘we’, ‘us’ and ‘our’)
trading as: Watermouth Castle Company Reg: 14707147
You can contact us in writing at: Escapade Group Head Office, Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT
The attraction address is: Ilfracombe EX34 9SL Kidspace Romford: 0170 859 8930  romfordinfo@kidspaceadventures.com
Watermouth: 01271 500287                    info@watermouthcastle.com
Your access to and use of www.watermouthcastle.com (“the Website”) is subject exclusively to these Terms and Conditions. 
Please read these Terms carefully before buying a ticket to Watermouth Castle

1.    TICKET PURCHASE TERMS AND CONDITIONS
By buying a Ticket you agree to be bound by these Ticket Purchase Terms and Conditions (and the bespoke terms associated with products like Annual Pass & parties) along with our Terms and Conditions of Entry and Rules of Play.
Tickets are non-transferable, non-exchangeable, void if altered and save, as expressly set out in the Terms non-refundable. 
All persons entering Watermouth Castle must pay for admission and/or hold a valid Ticket or Annual Pass which has been obtained from Watermouth Castle or an authorised third party.  A Ticket must be used by the same person during it’s period of validity. Selected special events may require an additional ticket purchase.
Watermouth Castle reserves the right to deny admission, or to require a person already admitted to leave Watermouth Castle without refund or compensation, for failure to comply with any of the Watermouth Castle rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require.  
If Tickets are bought on behalf of other visitors (for example, Parties, Schools or Group bookings), the buyer accepts these Terms on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.
For the purpose of entry to Watermouth Castle attraction the following definitions apply and proof of age may be required:
-    An infant is any child under one (1) year old 
-    A Toddler is under 92cms in height
-    A Child is over 92cms – 17 years
-    A Concession is 60 years+
•    There is no child-only entry to Watermouth. 

•    Active Supervision and Definition of a ‘Responsible Person’
At The Escapade Group, we want all our guests to have a safe and enjoyable experience with us. To ensure everyone is clear on their responsibilities, we kindly ask that you familiarise yourself with the below. By entering our venues, you agree to follow the guidelines in place to maintain a welcoming and secure environment for everyone. These terms outline your responsibilities as a guest, including safety measures, respectful conduct, and compliance with venue policies.
Active Supervision
o    Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.
•    Who is a defined as a Responsible Person
o    A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
    Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
    Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
    Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.
o    A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
•    Children at Play
o    The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue.
•    Children must be directly and actively supervised by a Responsible Person at all times whilst at Watermouth Castle, and it is the responsibility of the supervising Adult to ensure that their children are always following the Rules of Play. 
•    Tickets purchased online may not be used in conjunction with any other special offer or promotion.
•    Following the purchase of an online ticket no refunds can be given, and you cannot cancel your tickets or resell them.
•    Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person on the day of visit.
•    Entry to the Attraction is only permissible when the ticket is printed out or the Booking Reference Number is given.
•    All persons covered by the online ticket must enter the Attraction at the same time.
•    Tickets purchased online are only valid for the date for which they were purchased. 
Should they be used on dates other than that for which they were purchased Watermouth Castle reserve the right to refuse entry or charge our current rebooking fee.
•    A booking fee will be added to your transaction.
•    Disabled visitors are required to pay the full general admission rate. They can bring a free Responsible Person as a carer. Evidence of DLA/PIP payments, an Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months must be provided at the entrance to our team to qualify for the free carer.  You will be provided with the free carer ticket on arrival subject to your eligibility being confirmed.
•    Any queries should be put in writing to the Manager at Watermouth Castle info@watermouthcastle.com
•    In extenuating circumstances tickets can be postponed, subject up to a maximum of 6 months from the original date; subject to the reschedule fee being paid. 
Day Ticket Upgrade Offer For Annual Pass Purchases
•    Watermouth Castle Day tickets can be upgraded to purchase an Annual Pass within 7 days of your day visit. Just login to your online Account with the day visit order number and you can upgrade to an Annual Pass of your choice. Alternatively you can ask a Team member on your day of visit or by calling our Call Centre.
•    Please be aware that the upgrade of day tickets is only against the same number of Annual Passes as tickets purchased and this is not valid for Direct Debit Annual Passes.  
•    Tickets that were purchased online via Third Parties or with Promotional Discount Offers or Tesco Clubcard Vouchers are not eligible for the Day Ticket Upgrade offer.
Your commitment to us
•    For all payments made via this Website, XXX will be the responsible contractual party.  When you confirm your purchase, you are accepting that these Terms and Conditions form the basis of any contract between Watermouth Castle and yourself. A binding contract between us comes into existence when the final page of the booking confirmation gives you a booking reference. No contract exists between you and Watermouth Castle for the sale of any tickets until we have received payment in full (with the exception of Watermouth Accommodation bookings). 

•    This contract and all matters rising out of it are governed by English Law.
Prices
•    The description and price of your order will be shown on the Watermouth Castle Website at the time you place your order. Prices are in £ Sterling and inclusive of any applicable taxes. We reserve the right to change the prices displayed on the Website without notice. We accept most major credit and debit cards (excluding American Express), in partnership with our payment gateway.
•    Unless stated otherwise, ticket pricing is as advertised. 
•    In the case of system errors, we reserve the right to cancel tickets or ask guests to pay the remaining balance for any products that were sold at an erroneous price. The contract maybe withdrawn in the event of such a system error, which was obvious or known to the customer.
WEBSITE TERMS OF USE 
You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.
ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
www. WatermouthCastle.com reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Watermouth Castle shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
LINKS TO THIRD PARTY WEBSITES 
The Website may include links to third party Websites that are controlled and maintained by others. Any link to other Websites is not an endorsement of such Websites and you acknowledge and agree that we are not responsible for the content or availability of any such Websites.
COPYRIGHT 
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Watermouth Castle or otherwise used by Watermouth Castle.com as permitted by law.

In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content maybe downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only

DISCLAIMERS AND LIMITATION OF LIABILITY
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Watermouth Castle will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Watermouth Castle makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Watermouth Castle for death or personal injury as a result of the negligence of Watermouth Castle or that of its employees or agents.
Limitation of Liability
Watermouth Castle’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Watermouth Castle will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God (Covid/Ecoli).
In the event that you have purchased your Ticket as part of other services from a third party, that third party supplier’s individual liability will be set out in their own terms and conditions.  You may request from the supplier directly copies of any relevant terms and conditions.  For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

INDEMNITY
You agree to indemnify and hold Watermouth Castle and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Watermouth Castle arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
GOVERNING LAW
These Terms and Conditions and contract shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on this Website.  You will be subject to the Terms in force at the time that you bought Tickets to Watermouth Castle (unless otherwise notified in writing). 
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
You may not transfer your rights or your obligations under these Terms to another person. 
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

2a TERMS AND CONDITIONS OF ENTRY INTO WATERMOUTH CASTLE
HEALTH & SAFETY
•    The nature of our attraction means that there will be areas of the parks with uneven, cobbled surfaces and staircases of various widths, so care must be taken when moving around the parks and grounds.
•    The Watermouth gardens / rides areas are on a steep hill; the use of mobility scooters is prohibited in some areas. Children must be supervised at all times. Guests must use handrails where provided and running must be discouraged when moving around the grounds.

Supervision of Children and Vulnerable Persons
•    Children must be actively supervised by a Responsible Person at all times,
Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.
•    A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
o    Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
o    Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
o    Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.
•    A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
•     Anyone found not to be supervising children in their care will be asked to leave the attraction and will not be entitled to a refund.
•    Groups, including School and Youth Groups, must ensure designated leaders are actively supervising their members.
•    Regardless of their age, children visiting Watermouth Castle with their Responsible Person must be accompanied and actively supervised by their Responsible Person at all times. The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue. 
Personal Responsibility and Conduct
•    Visitors are expected to behave responsibly and considerately towards others. Any behaviour deemed dangerous or disruptive, including physical violence, verbal abuse, or inappropriate language, will result in removal from the premises without a refund, our company operates a Zero Tolerance Policy.
•    Please follow all instructions provided by our staff and signage, as these are in place to protect you and others.
•    For the comfort and well-being of other guests and our staff, unwell children should not attend our attractions; tickets can be postponed subject to a rebooking fee and rearranged for an alternative date.
Dress appropriately:
•    Sensible nonslip closed-toe fitted footwear is advised for all guests. Secure trainers with a good grip are recommended. Some attractions have specific footwear requirements including not wearing crocs, sliders, sandals, or high heels, it is your responsibility to check at the point of booking attraction-specific requirements failure to do so will result in not being able to participate, and no refunds will be issued for guests arriving with the incorrect footwear or dress.
Restricted Areas
•    Some areas of the attraction are restricted for safety reasons. Please respect all barriers, signs, and instructions marking these areas.
•    Access to restricted areas is limited to authorised personnel only.
Use of Equipment and Facilities
•    Equipment and facilities should only be used as instructed by signage or staff members. Misuse of equipment can result in injury.
•    All age, height, weight, and health restrictions posted for certain attractions must be strictly observed. Non-compliance may result in restricted access to the attraction without a refund.
•    Observe children within your care to ensure that they are capable of using the equipment safely, as we cannot know the individual needs and abilities of your child.
Prohibited Items and Substances
•    To prevent offensive weapons or dangerous articles from being taken into Watermouth Castle, visitors are admitted to Watermouth Castle subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.  For the avoidance of doubt, it is prohibited to bring into Watermouth Castle any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited. Dangerous items, such as weapons or hazardous substances, are strictly prohibited.
•    Alcohol and drug use are not permitted. Visitors under the influence of alcohol or drugs will be denied entry or asked to leave without refund.
Assumption of Risk
•    By entering, you acknowledge that certain attractions involve inherent risks. Although we work hard to minimise these, visitors participate at their own risk.
Reporting Concerns
•    If you notice any unsafe conditions or behaviours, please notify a staff member immediately. Your cooperation helps us keep the attraction safe for all.
Compliance with Staff Instructions
•    All visitors are required to comply promptly with staff instructions to ensure the safety and well-being of all guests and team members.
No Smoking and Vaping
•    To maintain a safe and enjoyable environment for all guests, The Escapade Group operates a strict No Smoking and Vaping Policy across the premises. This policy applies to all areas, including both indoor and outdoor spaces. Smoking, including the use of electronic cigarettes or vaping devices, is only permitted in clearly marked, designated smoking areas. Please check with a staff member if you need assistance locating these areas.
Child Safeguarding Policy
•    Watermouth Castle is a family attraction, and we are committed to ensuring that, while on Watermouth Castle premises, any visiting child is able to enjoy themselves in a secure and protected environment, safe from any form of harm or abuse.
•    We do not knowingly allow anyone to visit Watermouth Castle who is a convicted child sex offender, or subject to the notification requirements of the Sex Offenders Act 2001, or subject to a Sex Offender Order or a Child Abduction Order for the purposes of the Criminal Justice Act 2007 (as amended) and the Child Abduction and Enforcement of Custody Orders Act 1991 (as amended).
 
ZERO TOLERANCE POLICY
•    The Escapade Group takes it very seriously if a member of our team, contractors or visitors is treated in an abusive or violent way. Our company supports a 'Zero Tolerance' policy. This states that our team, contractors, or others visiting Watermouth Castle premises should be able to do so without fear of being attacked or abused.
•    To successfully provide our services, a mutual respect between all the team and visitors must be in place. Our team aim to be polite, helpful, and sensitive to all guests’ individual needs and circumstances.
•    However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in person or persons being removed either temporarily or permanently excluded from all Escapade Group Websites. In extreme cases, the police may be contacted.
•    Below are example of types of behaviour that would be found unacceptable; this is not an exhaustive list. Our team understand that an upset or distressed person or persons do not always act in a reasonable manner, and will take this into consideration when trying to deal with a misunderstanding or complaint.
•    Using bad language or swearing at our team, contractors or other visitors
•    Any physical violence towards any member of the team, contractors, or other  guests, such as pushing or shoving.
•    Verbal abuse towards our team in any form including verbally insulting the staff
•    Racial abuse and sexual harassment
•    Persistent or unrealistic demands that cause stress to team will not be accepted. Requests will be met wherever possible, and explanations given when they cannot.
•    Causing damage/stealing from the company premises
•    Being under the influence of drugs or alcohol
•    Failing to follow reasonable instructions given by our team, to safeguard the welfare of person or persons
•    Acting in any manner that would cause distress or injury to any of our animals.
We ask you to treat our team and guests courteously at all times.

PHOTOGRAPHY POLICY
•    At Watermouth Castle we may periodically conduct photography and video recording, either by our team or authorised third parties. These recordings may include visitors within the park. Notices regarding such activities will be prominently displayed at the entrance on days when filming or photography is scheduled.
•    By entering our Website and accepting our terms of service, you grant consent for the use of your likeness in any images or videos captured for the purposes of advertising, promotional materials, and internal documentation.
•    This consent includes the right to edit, modify, and distribute the materials. You acknowledge that you will not receive any compensation for the use of these images, and all copyrights will remain the exclusive property of Watermouth Castle or the designated third party conducting the recording.
•    If you do not wish to appear in photographs or videos, it is your responsibility to notify a member of our team, who will assist in ensuring your exclusion from any footage.
 Personal Photography, Videography & Social Media
•    Visitors are welcome to take photographs and videos of their own children or guests for your own personal use. We kindly ask that you respect the privacy of others by refraining from capturing images or videos that include other visitors or their children without explicit permission, this includes any Social Media Posts.
Equipment Restrictions
•    For the safety and privacy of all guests, the use of GoPro cameras or similar devices is not permitted in indoor areas.
Drone Usage and Commercial Photography
•    The use of drones is strictly prohibited on-site. 
•    Additionally, any professional or commercial photography requires prior written authorisation from management by emailing centralmarketing@escapadegroup.com

Complaint Handling Policy
•    We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to Watermouth Castle FAO The Manager: info@watermouthcastle.com within 12 weeks of your visit, complaints received after this date will not be considered for review.  Our management team will review your complaint and will be in touch within 7 days to resolve this for you. 
•    For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date. 
•    Please provide your name, booking reference number, email address and mobile number as part of your email. 

2b Our Rules of Play 
Family-friendly visitor attraction
o    A Responsible Person must remain on the premises at all times with the child/children under their care. As we are a family attraction, it is our policy to never permit child-only groups to enter. 
Keep a watchful eye
o    Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the Responsible Person at all times. 
Statement on Active Supervision and Responsible Person
o    Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Person/s must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm. A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
o    Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
o    Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
o    Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.
o     A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
Age-friendly
o    We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.
Neat and Tidy
o    Please keep Watermouth Castle tidy by using the bins provided.
Ouch! Help!
o    Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.

No smoking
o    We have declared Watermouth Castle a smoke-free attraction; this includes vaping. Please respect this decision, and the children around you.
Dressed to play
o    High-heels are not recommended for mums (or dads!) since our site has rustic dirt paths, gravel, cobblestones and grassy fields.
Helping the little ones
o    Under-fives must be accompanied by a Responsible Person on all the play frames. We have designed our playframes with ‘one size fits all’ in mind! However, for the safety of the young ones, children over four are not permitted in designated toddler areas.
Diamonds are forever
o    Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.
Polite little angels
o    Excitable children can sometimes forget their P’s and Q’s; at Watermouth Castle we want everyone to respect each other’s diversity and uniqueness.
o    Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.
Fun but fair play
o    All our play equipment is designed for maximum fun and has been inspected in line with the requirements set out in BSEN1176:2008. We therefore cannot be held responsible for accidents which occur as a result of playing on our equipment.
Play and a place to eat
o    Please don’t allow your children to bring food or drink in the play frames. We keep eating areas separated from the play equipment at Watermouth Castle for a reason - we want to avoid slips, trips and choking

3.ANNUAL PASSES
a. Escapade Annual Pass Terms & Conditions 2025
We are the Escapade Group Limited trading as:
o    Kidspace Romford Ltd Company Registration No:5341858 
o    Kidspace Croydon Ltd Company Registration No:    6029871 
o    Hobbledown Ltd Company Registration No:07655909 
o    Hobbledown West London Ltd Company Registration No:09446438 
o    Watermouth Castle Company Reg: 14707147
You can contact us in writing at: Escapade Group Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT
If we have to contact you will do using the contact details you provided when you purchase your pass.
These terms are integral to each Escapade Pass and are independent of any other contract and cannot be varied.
Purchase and use of an Escapade Pass is in accordance with the regulations of each individual Attraction, copies of which are available on each or can be obtained online at each Attraction Website.
Please ensure that you are willing to be bound by these regulations before purchasing your Escapade Pass. 
When you place an order for an Escapade Pass on our Website our acceptance of your order will take place when we email you to accept it and receive payment in full, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 
You can contact us within 14 days of entering into this contract (which happens when you purchase your Escapade Pass as described above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period. The Escapade Pass starts immediately after your purchase as requested by you on the Website at the time of purchase (by clicking the relevant box just before payment). If you have used your Escapade Pass during the 14-day cancellation period before contacting us to cancel your Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded. 
At the time of purchase you must upload a clear photograph which must be a true likeness of the named holder. 
An Escapade Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 8). Any use or attempted use of an Escapade Pass in breach of these Terms or the relevant Attraction's regulations will result in the Escapade Pass being revoked without a refund and/or compensation.
For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Escapade Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Escapade Pass being revoked without a refund and/or compensation. 
1)    The Escapade Attractions that are part of the Escapade Pass scheme are: Hobbledown Epsom, Hobbledown Heath, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle. (All of these attractions shall be collectively referred to as "Attractions" and "Attraction" shall be interpreted accordingly).
2)    The price of each Escapade Pass is notified to you before you purchase. Latest information on prices can be found here: https://www.escapadegroup.com/escapade-Annual Pass/
3)    Escapade Pass fees are paid in full at the time of application by card or cash, unless you have chosen to pay by direct debit. 
4)    In all cases, we will not refund Escapade Pass payments.
5)    Under 2s Annual Pass Passes are free, but they need to be registered in their name with their date of birth, if they turn 2 years old during their Annual Pass term this will be pro-rated from the start of the Annual Pass term.
6)    Unless stated otherwise, all Annual Passes are for a period of 12 full calendar months from the date of purchase. 
7)    Entrance to any attraction will not be allowed without a valid Escapade Pass.
8)    Subject to Term 8, 9, 10 and 11 an Escapade Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars of each Attractions. The ʻvalid untilʼ date is displayed on the digital Escapade Pass when issued and Passholders can use their Escapade Pass up to and including the ʻvalid untilʼ date. Please check individual Attraction opening and closing dates on the relevant Attraction's Website and the Escapade Pass restrictions set out at Terms 8, 9, 10 & 11 before your visit. Please note that not all Attractions are open all year.
9)    Escapade in absolute discretion reserves the right to vary the opening and closing dates of the Attractions and or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, and to close, remove or cancel all or any part of the events or facilities within the Attractions, in each case for any reason including, but not limited to, technical, health and safety, legal, regulatory and/or operational reasons or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Escapade. Unless you have exercised your right to cancel your Escapade Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Escapade Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Escapade pass scheme. Escapade will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain parts of an Attraction becomes unavailable. Passholders are advised to check the Escapade Pass Website: https://www.escapadegroup.com/escapade-Annual Pass/for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction Website before travelling.
10)    Escapade Pass Exclusion Dates this Pass does not allow entry to Kidspace Croydon & Kidspace Romford on the following dates: February Half Term and October half term, exact dates will be presented on the attraction websites. Escapade may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Escapade Pass as determined by the Attractions.
11)    Escapade Passholders are required to pre-book their entry in advance using their Escapade Pass Annual Pass Account in order to access the Attraction, otherwise they may not be permitted entry. Once you have purchased your Escapade Annual Pass you will need to create a login online for all six attraction Websites. This will need to be done using the email and first name and last name exactly as used when you bought your Escapade Annual Pass. Escapade Pass Holders 
are able to book ahead into three different sessions per Attraction. Further bookings can be made once a member has attended the Attraction for one of their three initial bookings
12)    The Escapade Pass Benefits – an Escapade Pass offers specified benefits of 20% off F&B and retail across all sites, 15% off Parties, 15% off Animal Experiences (excluding CODA Birds of Prey Experiences & Willows, Watermouth Accommodation) plus discounted rates on our special events. These benefits are subject to availability and change and Escapade in absolute discretion reserves the right to vary these benefits with 30 days notice to Pass holders. A list of the current benefits available can be located here: https://www.escapadegroup.com/escapade-Annual Pass/
13)    Additional Attraction charges including, but not limited to, parking fees are NOT included in the Escapade Pass.
14)    Please note that all Attraction time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are required to book an available time slot online in your My Annual Pass account. 
15)    Escapade Passes are non-transferrable.
16)    All Escapade Passes remain the property of Escapade and can be withdrawn at any time. 
An Escapade Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Escapade considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Escapade Pass, (ii) misuse of the Escapade Pass (e.g. abuse of the Escapade Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Escapade staff and/or other members of the public visiting the Attractions, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with a Escapade Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.    
17)    An individual who has their Escapade Pass revoked in accordance with Term 15 shall be prevented from obtaining a replacement Escapade Pass and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable. A year after the date an individual has their Escapade Pass revoked, such individual can contact Escapade to purchase a new Escapade Pass and Escapade will assess the revocation or ban at the time. The issue of any new Escapade Pass in accordance with this Term 15 is at the absolute discretion of Escapade and is subject to availability. Customers who are permitted by Escapade to purchase a new Escapade Pass in accordance with this Term 15 shall be required to pay the full purchase price applicable at the time of purchase.
An Escapade Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third-party channels, will be revoked without compensation. 
18)    The management of the relevant Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.
19)    An Escapade Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Escapade’s discretion from time to time.
Once an Escapade Pass has been purchased, the Passholder can only cancel the Escapade Pass as described above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Escapade Pass is non-refundable.
20)    Escapade is entitled, in its absolute discretion, to change the price payable for its Escapade Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Escapade Pass at specific Attractions, online, or through third party channels. Please note that Escapade does not price match the price payable for an Escapade Pass. If Escapade changes the price payable for its Escapade Pass, it will advise Passholders on the Website. For the avoidance of doubt, any changes in pricing will not apply to existing Escapade Passes retrospectively.
21)    Escapade reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Escapade when the Passholder purchased an Escapade Pass and by making a note of such changes available on the terms and conditions page of the Website at https: https://www.escapadegroup.com/escapade-Annual Pass/ so please review the Website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
22)     Adult only entry is permitted at Hobbledown Epsom and Heath for animal experiences only. Adult only entry is not permitted at Kidspace Croydon and Romford.
23)    There is no Child only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford and Watermouth Castle
24)    Visitors under 15 years of age to must be accompanied, at all times, by an individual aged 18 years or over at Gripped 
25)    Visitors over 2 years will require a ticket to visit Hobbledown Epsom, Heath Hobbledown Heath and Epsom, Kidspace Croydon and Romford and Watermouth Castle
26)     Children must be directly supervised by a responsible adult at all times whilst at an Attraction and it is the responsibility of the supervising adult to ensure that their children are always following the Rules of Play. Maximum 4 children to one supervising Adult at Kidspace Romford/Kidspace Croydon. Maximum 5 children to one supervising Adult at Hobbledown Epsom/Heath and Watermouth.
27)    Height, weight, age restrictions and medical warnings apply at some Attractions. 
28)    Last admission is always three hours before the stated closing time at Gripped and one hour before the stated closing time at all other Attractions.
29)    Each Escapade Pass Holder entry into Hobbledown Epsom or Heath includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park.  Escapade Annual Pass Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-Annual Pass pass holders. 
30)    When visiting Kidspace an Escapade Annual Pass entitles you to use the facilities at your chosen centre for 2 hours per day (a single timeslot). This must be pre-booked via your online account. 
31)    Escapade accepts no liability for loss or damage to customers’ or their children or guests’ property at Attraction premises or in the car park. 
32)    At Kidspace Croydon & Romford no food or drink is permitted from outside; only food and drink purchased inside Kidspace can be consumed in Kidspace.
33)    Escapade’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Escapade Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
Provision of Data and Escapade’s Processing 
In order to implement and manage these Terms and to enable Escapade to comply with its contractual and statutory obligations, Escapade will require to process certain Personal Data relating to each Passholder to include, your name, date of birth, address data, email and contact number and a passport photograph these will be stored in our online ticketing systems, Fusemetrix. 
Each individual will be issued with their own digital Escapade Pass and, for the avoidance of doubt, will be required to supply the details listed above. The purchaser of an Escapade Pass must be 18 years or over (and if purchasing a Escapade Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data).
If a disabled person has purchased an Escapade Pass they are entitled to bring a free Carer, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Escapade Pass ("Carer Pass") which enables them to bring their carer into an Attraction with them at no additional cost.

Enhanced Pass 
Escapade Pass holders have the opportunity to purchase one Enhanced Pass (EP) to accompany their Annual Pass. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present. 
Only one Enhanced Pass can be purchased per Annual Pass and this needs to be arranged through our Contact Centre on 01372 668942. Should the Enhanced pass Holders and Main Adult pass holders wish to visit together, the EP pass holders will have to pay full admission for the day. 

Direct Debit Terms and Conditions 
All customers paying by Direct Debit agree to an initial term of 12 months. 
Paying by Direct Debit is not possible if adding a free Under 2 to your Annual Pass. 
All customers paying by Direct Debit will be charged for the remaining days in the current month (if applicable) plus one months fees at the start of the contract and this is non-refundable. For example if you takeout Annual Pass on 28th March you would be charged for 4 days remaining in March, plus April’s full month fee, your direct debit would then commence on 28th April for the duration of your pass. 
Escapade will only accept one Direct Debit mandate per family group. 
Your first payment will be a prorated amount payable by credit or debit card. 
Failure to make any due payment will result in the Escapade Pass Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Escapade 
Escapade retains the right to recover all outstanding balances. 
Cancellation of the Annual Pass is only allowed after the initial 12-month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining. 
After the 12-month period the Annual Pass will continue until it is no longer required by the member. 
One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice. 
Pass Holders are also required to cancel their Direct Debit instructions (DDI) with their bank to fully complete the cancellation process. 
Should Escapade choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance. 
Escapade reserves the right to amend the pricing after the initial year by giving 30 days notice to the Pass Holder.
Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Escapade are notified otherwise in writing. 
The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play. 
Annual Pass Switch
You can choose to switch to an Escapade Pass if you currently hold an individual Escapade Group Attraction Annual Pass. 
If you paid in full at the time of purchase of your current Annual Pass, please contact the Contact Centre on 01372 668942 where the Team will work out a pro-rated price to switch your Annual Pass to an Escapade Pass and subject to your acceptance of these Escapade Pass Terms and Conditions and full payment of the price difference, your Annual Pass can be switched.
If you currently pay by monthly Direct Debit for an Individual Attraction Pass, please contact the Contact Centre on 01372 668942   where the Team can arrange to purchase a new Escapade Pass – this will require you to cancel your existing Pass & at the same time purchase a new Escapade Pass which is subject to your acceptance of these Escapade Pass Terms and Conditions and will commence from the date of purchase for a minimum period of 12 months in accordance with the Direct Debit Terms above.

b) TERMS AND CONDITIONS OF WATERMOUTH ANNUAL PASS 
A Watermouth Castle Annual Pass offers free unlimited visits to Watermouth Castle during advertised opening hours.
Additional benefits include:
20% off Food & Drink
20% off in the Castle Shop
10% discount on Birthday Parties
10% discount on all Special Events.
If you upgrade to an annual pass, we'll refund the cost of your day tickets.
These terms and conditions apply at all times.
We may change, at any time, our terms and conditions and any rules relevant to how we run the park. These terms and conditions replace any previous version.
All Annual Passes are for a period of 12 full calendar months from the date of purchase, but will only grant access to Watermouth Castle during our normal opening season, March - October. 
Pass Holders are only able to book three sessions at one time. Another booking can be made once a member has attended the Park for one of their three initial bookings.
An Annual Pass gives you unlimited pre-booked access to Watermouth during advertised opening hours, and certain special events. Passes do not include paid extra activities.
Any change of address and account details must be updated in the Pass Holder Portal.
Annual Pass fees are paid in full at the time of application by card or cash.
In all cases, we will not refund Annual Pass payments.
Annual Passes are non-transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.
We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.
To protect all our customers, children and guests’ safety, any person visiting or using Watermouth otherwise being on the premises must always follow the Rules of Play, and pay particular attention to all notices and signs relevant to health and safety. If you do not understand a notice or sign, please ask one of our team members.
Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations).
If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Passs will be extended or monies refunded, however this can be reviewed depending on the circumstances.
Management reserves the right to refuse entry and revoke a Annual Pass at any time without refund.
Last admission is at 3pm.
We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry All Pass Holders are required to have their image electronically recorded on our system for photographic identification. If we suspect fraudulent use of the Annual Pass, we will suspend or cancel a member’s pass.

4. Gift Vouchers
A.    WATERMOUTH CASTLE GIFT VOUCHER TERMS AND CONDITIONS
•    Watermouth Castle Gift vouchers cannot be purchased using a gift voucher as a form of payment. 
•    Watermouth Castle Gift vouchers are non-refundable and cannot be exchanged for cash. 
•    Watermouth Castle Gift Vouchers are valid for 12 months from the date of purchase.   
•    Watermouth Castle Gift Vouchers cannot be extended beyond their expiry date. 
•    Watermouth Castle Gift vouchers are valid for use from the date of purchase against the purchase of day tickets and Annual Passes at Watermouth Castle. 
•    Watermouth Castle Gift Vouchers cannot be used against bookings you have already made and paid for. Outstanding party balances can be settled with an Escapade Gift Voucher 
•     Watermouth Castle Gift Vouchers are NOT valid for use against Watermouth Accommodation Bookings. 
•    Watermouth Castle Gift Vouchers are not valid against food and beverage purchases.
•     Watermouth Castle Gift vouchers cannot be used to purchase further Gift Vouchers. 
•    Watermouth Castle Gift vouchers cannot be used against Direct Debit Annual Passs.
•    We reserve the right to withdraw the Watermouth Castle Gift Voucher without refund for misuse of the voucher or breach of terms and conditions. 
•    We reserve the right to amend the Watermouth Castle Gift Voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.
B.    ESCAPADE GIFT VOUCHER TERMS AND     CONDITIONS
•    Escapade Gift vouchers cannot be purchased using a gift voucher as a form of payment. 
•    Escapade Gift vouchers are non-refundable and cannot be exchanged for cash. 
•    Escapade Gift Vouchers are valid for 12 months from the date of purchase.   
•    Escapade Gift Vouchers cannot be extended beyond their expiry date. 
•    Escapade Gift vouchers are valid for use from the date of purchase against the purchase of day tickets, party bookings, animal experiences (excluding Birds of Prey Experiences at Hobbledown Epsom or Heath) and Annual Passes (except Direct Debit Annual Passs) at any Escapade Attraction (Hobbledown Heath, Hobbledown Epsom, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle). 
•    Escapade Gift Vouchers cannot be used against bookings you have already made and paid for. Outstanding party balances can be settled with an Escapade Gift Voucher 
•    Escapade Gift Vouchers are NOT valid for use against Birds of Prey experiences or for Watermouth Accommodation Bookings. 
•    Escapade Gift vouchers cannot be used to purchase further Gift Vouchers. 
•    Gift Vouchers are not valid against food and beverage purchases.
•    Escapade Gift vouchers cannot be used against Direct Debit Annual Passes.
•    We reserve the right to withdraw the Escapade Gift Voucher without refund for misuse of the voucher or breach of terms and conditions. 
•    We reserve the right to amend the Escapade Gift Voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

5. Watermouth Accommodation Booking Terms and Conditions   
BEFORE MAKING A BOOKING REQUEST THROUGH US, PLEASE READ THESE BOOKING TERMS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US (WHETHER BY THE WEBSITE, EMAIL OR TELEPHONE), THESE BOOKING TERMS ARE DEEMED TO BE ACCEPTED BY YOU. 
1.    WELCOME
1.1.    You and us: In these terms and conditions (which we call 'Booking Terms') "we", "us", "our" means Watermouth Castle. Our full details are in paragraph 19 below. We own and operate www.watermouthcastle.com (the "Website") and
1.2.    "you", "your", means the holiday maker who is making a booking request.
1.3.    Bookings: These Booking Terms apply to any booking you make through us for use of a holiday property (which we call a "Property") featured on our Website (and we call that booking of a Property a "Booking"). The Booking might be made on the Website, by email or by telephone.
1.4.    Two contracts: When you make a Booking you are entering into two legally binding contracts at the same time, as follows: 
1.5.    Contract 1: We arrange a Booking with you as the owner of the Property (each of which we call an "Owner"). That means that when you book a Property through us, you are entering into a contract directly with Watermouth Castle for the use of the Property and any related services. We may refer to " Services" and use the term “Contract". 
The terms of the Contract are: 
1) these Booking Terms; The dates (and time periods) for a Booking during which you will be entitled to use the Property (which we call the "Holiday Period"); the other details specific to your Booking including the Property and any restrictions notified to you during the Booking process (which we call the "Booking Details"); the charges payable by you to the Watermouth Castle for hiring the Property and any related services which are otherwise due to the Watermouth Castle and any other special or additional conditions that we draw to your attention during the Booking process before we accept your Booking (as defined below).
1.6.    Contract 2: You are also entering into a second contract directly with us for the services we provide via the Website (or via our staff if you book using another method). We call this second contract the "Booking Contract". The services we provide you are of two kinds:
1.7.    Services we provide to you to allow you to make a Booking (which we call the "Booking Services"); and other services we may offer to you, including where we (not you) have engaged a third party to provide these services to you on our behalf (when the contract for those services is still between you and us), and we call these "Watermouth Castle Other Services"). 
1.8.    Other contracts: Sometimes, during the course of what we do for you, we may offer other services to you which are neither Booking Services or Watermouth Castle Other Services. This will be a situation when we offer to you services which will be provided by a third party directly to you and all we have done is made you aware of those services, or sometimes assisted in facilitating the payments between you and the third party in respect of those services. If you take those services provided by a third party, the contract for those services will be between you and the third party providing those services. An example might be an insurance policy (as we do not provide insurance ourselves). We call these types of services "Third Party Other Services" but Booking Services are never within the definition of Third Party Other Services.
1.9.    Charges: For charges: We may make charges for the Watermouth Castle Other Services that we provide to you under the Booking Contract (which we call the Watermouth Castle Other Services Charges"); and we may collect on behalf of a third party providing the Third Party Other Services, charges for those Third Party Other Services (which we call the "Third Party Other Services Charges"). Website Terms of Use: Please note that additional terms apply to the use of and access to the Website by you, for example the Privacy Policy and Cookie Policy and Terms of Use (if any in place at the time you make your Booking).
1.10.    ALL THE LEGAL TERMS: BEFORE YOU USE THE WEBSITE, OR MAKE A BOOKING, PLEASE CAREFULLY READ THESE BOOKING TERMS, OUR TERMS OF USE (IF ANY IN PLACE AT THE TIME YOU MAKE YOUR BOOKING) AND ALL OTHER POLICES WE REFER TO IN THOSE DOCUMENTS (INCLUDING OUR PRIVACY POLICY, COOKIE POLICY AND ANY OTHER POLICY THAT WE MAY BRING TO YOUR ATTENTION WHEN YOU ARE MAKING A BOOKING). WE RECOMMEND THAT YOU PRINT OR SAVE A COPY OF THESE FOR YOUR REFERENCE.
1.11.    Changes to these Booking Terms: These Booking Terms were most recently updated on the date that appears at the top of this page. However, please be aware that we may update these Booking Terms from time to time. We may make these changes by posting a copy of them on www.Watermouthcastle.com please check the latest version of these Booking Terms before you make a Booking to ensure you understand the legal terms that apply at that time. Any changes will take effect 15 days after the date on which we post the modified terms on the Website. If you continue to use the Website after that period has expired, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings for which we have sent you a Booking Confirmation before the date when the modified Booking Terms come into effect.
1.12.    Questions? If you have any questions about these Booking Terms, please contact us using the contact details at paragraph 19 below.
1.13.    Other definitions: In addition to the definitions above, to make these Booking Terms easier to read, we use a few other definitions which apply throughout. 
These are: "Balance" means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 4. "Booking Confirmation" is defined in paragraph 2.6."Deposit" means the initial instalment of the Total Charges quoted to you during the Booking process and payable by you when making a Booking (and all collected by us,). Please note, where you cancel a Booking after we send you your Booking Confirmation (as set out in paragraph 2.7) because you have changed your mind, your Deposit payment will be non-refundable. "Guests" means holidaymakers other than you who are booked to stay at the Property during the Holiday Period under your Booking and includes, if Watermouth Castle has approved, any additional visitors that are permitted to attend the Property during the Holiday Period.
1.14.    "Total Charges" means the total charges that you owe to Watermouth Castle under a Booking Contract (i.e. the Booking Charges), that you owe to us under a Booking Contract (i.e. the Booking Fee and the Watermouth Castle Other Services Charges) and that you owe to a third party under your arrangements with them but that we have agreed to collect on their behalf (i.e. the Third Party Other Services Charges).How to read these Booking Terms:
1.15.    Whenever you see a general phrase followed by words like “include”, “including”, “for example”, “such as” or “in particular” (or anything similar) the general phrase stays as a general phrase – what follows are just non-exclusive examples of the general phrase.
1.16.    The bold headings at the start of each paragraph are just there as a “signpost heading” for what the paragraph is about. However, it is what is in the full paragraph itself that counts in terms of these Booking Terms. The signpost paragraph headings should be ignored for the purposes of working out legally what the Bookings Terms say or mean.
2.    MAKING YOUR BOOKING
2.1.    To be eligible to make a Booking: (i.e. to enter into a Booking Contract with  Watermouth Castle):
2.1.1.    you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
2.1.2.     you must register with us on our Website (in advance or when Booking) or by telephone by providing your full name, telephone number, email address and any other information that we may request in order to process your registration; 
2.1.3.    and you must possess a valid payment method such as a valid debit or credit card, PayPal account or any other digital option as accepted by our Website.
2.2.     What you confirm: By submitting a Booking to us, you confirm that:
2.2.1.     everything in paragraph 2.1 is true and accurate; and 2.2.2 you and the Guests agree to these Booking Terms.
2.3.    How to make a Booking: You may make a Booking directly using our Website or by contacting us by telephone or by email using the details contained at paragraph 19. If you provide your Booking details to us by email, we will send to you a link to the Website so that you can make a Booking and pay us online or we shall arrange to call you and follow the telephone Booking procedure outlined at paragraph 2.5.2.
2.4.     What making a Booking means: By making a Booking through us you are making an offer to:
2.4.1.     enter into a Booking Contract with Watermouth Castle in relation to the Property you have selected;
2.4.2.     enter into the Booking Contract with us; and
2.4.3.     pay us all amounts due in respect of the Deposit and Total Charges.
Please note that no Booking Contract creates any type of landlord and tenant relationship. A Booking Contract only creates a temporary licence to occupy.
2.5 The Booking Process: The following steps must take place before a Booking can be confirmed:
2.5.1 For Website Bookings:
2.5.1.1 You submit your Booking Details to us on the Website and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Website, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking; and
2.5.1.2 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the email address you have provided us.
2.5.2 For Telephone Bookings:
2.5.2.1 We will read to you your Booking Details and various other details for you to confirm they are accurate and you are happy with these details. You may make any required amendments at this point. After this, we will then request your payment details and we will process payment of your Deposit or Total Charges in respect of your Booking; and
2.5.2.2 we will verbally confirm your booking reference and will send you a receipt for your payment by email at the email address you have provided to us.
2.6 Confirming your Booking: Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, we will send you an email (or a letter if you have not provided us with an email address) confirming your Booking together with a link to these Booking Terms and other details relating to your Booking. We call this the “Booking Confirmation”. Please note that you must check your emails and post regularly. If we do not hear from you within 24 hours of sending, we will take it to mean you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that you inform us how to communicate with you.
2.7 When your Booking is confirmed and when contracts are formed: When we provide you with the Booking Confirmation (which will be at the point we send you the email or post you a letter confirming your Booking), we are accepting your offer as outlined in paragraph 2.4 (including accepting your offer). It is at this point, when we send you the confirmation email or letter, which is your Booking Confirmation, that you enter into the legally binding Booking Contract with Watermouth Castle.
2.8 Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs (see paragraph 9). If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation. You will not incur any additional costs for this.
2.9 When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that:
2.9.1 the Booking is not legitimate;
2.9.2 you have broken or are likely to break any of the Booking Terms relating to a previous or current Booking;
2.9.3 any information you have supplied is incorrect or insufficient; or
2.9.4 you have behaved in an inappropriate, abusive or unlawful manner to us, our staff or any Third Party.
If we cancel your booking in any of these circumstances we will tell you in writing and we will not have any further responsibility to you and you may have to pay us and any third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Booking Services, Watermouth Castle Other Services and Third Party Other Services respectively up to the date we cancel the Booking.
2.10 Unavailability of the Holiday Period. We may also have the right to cancel a booking even after we have sent you the Booking Confirmation, where the Property is unavailable for your intended Holiday Period (and this is not due to an Unexpected Event (when clause 13.1 applies) or for one of the reasons referred to in clause 11 (when clause 11 applies). If this occurs, Watermouth Castle shall refund you: (i) the Booking Charges that you have already paid for the Booking; (ii) the Watermouth Castle Other Services Charges and the (iii)Third Party Other Services Charges that you have already paid for the Booking; and (iv) any other compensation that may be due to you (other than any low deposit charge you have paid).
2.11 Restrictions on Holiday Periods: There may be some restrictions on Bookings:
2.11.1 Maximum Holiday Periods: The maximum holiday period for any Booking is generally 28 consecutive days, and is always subject to availability of the particular Property. However, certain Properties may have a shorter maximum Holiday Period, which will be clearly stated on the relevant Property description page on our Website. You will not be permitted to make a Booking for a Holiday Period which is longer than this maximum period.
2.11.2 Minimum Holiday Periods: Certain Properties will only be available for Bookings of a minimum holiday period. Again this will be clearly stated on the relevant Property description page on our Website. You will not be permitted to make a Booking with a Holiday Period that is shorter than this minimum period.
3 OUR ROLE AND SCOPE OF OUR LIABILITY (SEE ALSO PARAGRAPH 16 “WHAT WE ARE AND ARE NOT LIABLE FOR”
3.1 Our promises to you: We will perform the Booking Services and the Watermouth Castle Other Services using reasonable care and skill.
3.2 Descriptions on the Website: We make every effort to ensure that the descriptions relating to the Properties on the Watermouth Castle Website are accurate and complete. These descriptions include details of the Property including photos, the availability period of the Property for booking, the facilities available at the Property, maximum occupancy numbers, any accreditations and awards or descriptions of quality relating to the Property including star or tick ratings. If we discover a serious mistake or error relating to this information we will use reasonable efforts to correct this promptly on the Website and will contact you if that information relates to a Booking that you have already made.
3.3 Limits of descriptions on the Website: Descriptions of the Property and Services and any ratings on the Website are not advice or recommendations given by us. We do not independently verify accreditations, awards or star or other quality ratings. Such ratings are only there to give you a general idea of what level of quality you can expect from a particular Property.  If you are unhappy with any information relating to a Property or believe that they contain any inaccuracies or errors, please follow the complaints procedure set out in paragraph 17.
3.4 When services become unavailable or restricted: Unfortunately, sometimes some services or equipment or facilities (including amenities or attractions near by) in relation to a Property, which are detailed on our Website, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability or restrictions of these things. If such services, equipment or facilities are not provided in circumstances when you have paid additional amounts for them, please follow the complaints procedure set out in paragraph 17.
3.5 Services for personal use only: Our Booking Services are available for your personal, private and non-commercial use only. You may not offer for resale any Booking Services, Watermouth Castle Other Services, Third Party Other Services without our, or where applicable the relevant Third Parties too, express written permission. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips.
3.6 Wi-Fi and Phone Reception: Watermouth Castle cannot (and does not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). If the description of the Property does not state that Wi-Fi is included it is not. Please be aware that internet and phone reception in rural areas can sometimes be poor. Watermouth Castle shall not be responsible for such matters except, if the description of the Property states that Wi-Fi is included, Watermouth Castle will be responsible for ensuring that Wi-Fi has been set up at the Property.
3.7 CCTV: We are aware that many holiday property owners are using CCTV systems for the safety and security of their property and guests. You may be notified as part of the description of the Property or at the Property itself that CCTV is in operation. If required, please contact Watermouth Castle for details such as the purpose of the CCTV, the data being processed and how long any footage is retained, if this information is not already apparent at the Property.
3.8  Watermouth Castle shall not be held liable for building work noise or disruption coming from neighbouring properties.
4 CHARGES AND PAYMENT
4.1 What we tell you about the charges and when: 
Before submitting your Booking to us, you will be presented with or told the Total Charges payable for your Booking, together with a partial breakdown of the Total Charges such as:
4.1.1 the Booking Fee. This becomes non-refundable once your Booking is confirmed by us with a Booking Confirmation (other than as set out in paragraphs 2.10 and 11); and
4.1.2 any additional charges quoted during the Booking process when you make your Booking, for example, heating supplements, pet charges and other services you have purchased which may be part of the booking and therefore part of the booking Charge owed; or which may be part of the Watermouth Castle Other Services or Third Party Other Services (and therefore part of the Watermouth Castle Other Services Charges owed.
4.2 What we tell you about the Deposit and the Balance: If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance. The date you are required to pay the Balance will normally be 6 weeks before the start of your Holiday Period. Please note that we may (but are not obliged to) contact you via the contact details you provide us with to remind you of the due date for payment of the Balance. You should also take note of when the Balance is due for your own reference. However, if the date the Balance would normally fall due for your Booking has already passed, we will ask you at the time of the Booking to pay the Balance too.
4.3 Forms of payment: We currently accept various forms of payment including via credit and debit card (excluding American Express). 
4.4 Price fluctuations: Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made which we have confirmed with a Booking Confirmation (subject to what we say in paragraphs 4.7 and 4.8).
4.5 Taking payments at the time of Booking: We take the payments due at the time of Booking from your chosen payment method once you have entered or otherwise provided your payment details and confirmed you wish to pay for the Booking, subject to payment authorisation.
4.6 Taking payments after you receive your Booking Confirmation: If the Balance or any other additional payments are due after you receive your Booking Confirmation, then:
4.6.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment using your original payment method. If there has been a change to the Total Charges, we will contact you before taking the changed payment (see paragraph 4.7.2 below); or
4.6.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, or your chosen payment method that you authorised us to take payment from has expired or cannot be used by us and we contact you to inform you of this, you will need to make these payments either by using the payment feature within your account on the Website or by contacting us by telephone using the number set out in paragraph 19.
4.7 Pricing errors found before a Booking Confirmation: We use our best efforts to ensure that these stated charges are correct at the time when you submit relevant information onto our systems. However, it is always possible that, despite our best efforts, some of the charges on the Website may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:
4.7.1 where the actual Total Charges are less than those quoted to you at the time you made your Booking, we will charge the lower amount when providing you with the Booking Confirmation; and
4.7.2 where the actual Total Charges are higher than those quoted to you at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) charges or cancelling your Booking. We will not process your Booking or issue the Booking Confirmation until we have your instructions. If we are unable to contact you within a reasonable time using the contact details you provided during the Booking process, we will treat the Booking as cancelled, refund the amounts you have paid us, and notify you in writing.
4.8 Pricing errors found after a Booking Confirmation: If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing or we identify it within 48 hours of us accepting and processing your Booking, we may cancel your Booking, and refund you any sums you have paid to us.
4.9 If you think the amounts due are wrong: If you think any amounts of which we notify you as due are wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly notified sums from the original date that such payments were due (see paragraph 5.3 below).
4.10 VAT: Total Charges include VAT, where applicable, which you shall be responsible for paying.
4.11 Total Charges are per Property: Total Charges quoted are per Property (and not per person). It is your responsibility to check the total price before completing the Booking process.
4.12 Good housekeeping: Please note, any damages may incur  a 'good housekeeping charge', which will be included alongside the charges quoted to you during the Booking process. If applicable to your Booking, the ‘good housekeeping charge’ may be paid by you via the method explained in paragraphs 4.12.1 below:
4.12.1 Payment deducted by Watermouth Castle: we will tell you during the Booking process that we will hold the payment details you used to make your Booking in order to collect the ‘good housekeeping’ via this payment method (if appropriate) and you authorise us to take this payment. If the payment details you have used to make your Booking have expired or cannot be used by us to collect the ‘good housekeeping ’, then we shall contact you to arrange immediate payment of the charge from you. If you cancel the payment method provided to us for this purpose you must immediately provide us with an alternative payment method and authority for us to use it. 
5 CURRENCIES 
5.1 Base currency: Unless otherwise stated, all charges are quoted and processed in British Pounds Sterling.
6. YOUR RESPONSIBILITIES
6.1 Information you provide: You must make sure that all the information you provide in connection with your Booking, including all Booking Details, are true, accurate, current and complete.
6.2 Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us. We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.
6.3 Your promises to Watermouth Castle: You promise to us that before, during and after the Holiday Period:
6.3.1 the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation;
6.3.2 you cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the us in advance;
6.3.3 the Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips;
6.3.4 you will (and you will ensure that your Guests will) show all due consideration and respect for Watermouth Castle, their representatives, neighbours and other persons or parties that have a connection with the Property. This includes refraining from abusing your right to use the Property or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;
6.3.5 you will (and you will ensure that your Guests will) use the Property lawfully, will not abuse or damage any facilities provided as part of the Booking Contract and will comply with any health and safety or other policies or instructions notified to you by Watermouth Castle;
6.3.6 you will allow Watermouth Castle or any representative (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided Watermouth Castle) provides you with reasonable advance notice (except where we require access to the Property due to an emergency, for example, if repairs need to be carried out or we become aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms);
6.3.7 you will keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. Watermouth Castle may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;
6.3.8 you will report as soon as possible any breakages or damage caused by you or your Guests during the Holiday Period. 
6.3.9 you will arrive at the Property no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Property by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with Watermouth Castle in writing;
6.3.10 you will not allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of Watermouth Castle 
6.3.11 you will provide Watermouth Castle with any information that is reasonably requested from you or your Guests;
6.3.12 you will keep the location of all keys/access cards for the Property, which Watermouth Castle shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by Watermouth Castle in the Booking Confirmation or as the we may otherwise request from you; and
6.3.13 you will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 6.3.
6.4 Your responsibility for Guests: You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
6.5 Our responsibility to comply with the law: You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
6.6 Failure to comply with anything in this paragraph 6: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 6, Watermouth Castle reserve the right to refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Booking Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.
6.7 Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find alternative accommodation for you if you have breached any of your obligations under these Booking Terms.
7 Watermouth Accommodation RESPONSIBILITIES
7.1 We adhere to responsibilities as below:
7.1.1 perform the Booking Services using reasonable care and skill;
7.1.2 provide an accurate, complete and up to date description of the Property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the Property relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
7.1.3 subject to the exceptions in paragraphs 3.4, 3.5 and 3.6, ensure that the Property is vacant, not make any use of the Property (including conducting any viewings of the Property) and ensure that you and your Guests have exclusive access to the Property  for the full period of the Holiday Period unless Watermouth Castle is entitled to refuse you and your Guests access to or requires you to leave the Property in accordance with paragraph 6.6;
7.1.4 ensure that the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;
7.1.5 ensure that Watermouth Castle, the Property comply with all applicable laws and regulations, in particular, relating to fire, health, safety, utilities and planning and data protection;
7.1.6 ensure that we have the right to let the Property and otherwise enter into the Booking Contract with you;
7.1.7 maintain, at our expense and with a reputable insurance company, insurance policies to meet our liabilities under the Booking Contract with you;
7.1.8 co-operate with you on all matters relating to the Booking Contract, including providing the Booking Services and processing any refunds that may be due to you (which we may facilitate);
7.1.9 provide Property access details to you (including all cards and access codes) so you can make use of the Property for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property;
7.1.10 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour towards you and your Guests;
7.1.11 comply with the terms of the Booking Contract;
7.1.12 respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve them; and
7.1.13 if VAT forms part of the Total Charges, provide you with a VAT invoice if you request one in writing.
8. PETS
8.1 Allowance for pets and extra charges: Pets are only allowed at a Property where this is expressly stated in the applicable Property description on the Website. There may be an additional charge for bringing pets, which we will notify you of at the time of Booking.
8.2 Pets in a Property when they are not allowed: If a pet is taken to a Property that does not allow pets, or the stated number/size of pets is exceeded, Watermouth Castle has the right to:
8.2.1 refuse to allow you and your Guests to enter or stay in the Property; and/or
8.2.2 ask you and your Guests to leave the Property before the end of the Holiday Period; and you must comply.
8.3 Pets in a Property when they are not allowed – and ending the Booking Contract: If Watermouth Castle exercises their rights under paragraph 8.2, we may end the Booking Contract in accordance with paragraph 10.
8.4 Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests' pets. For any pets allowed in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. Watermouth Castle may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
8.5 Pet rules: You must not allow pets on beds or on furniture within the Property. Pets must not be left alone in the Property (which include the garden and any outside areas) at any time.
8.6 Breaking the pet rules and ending the Booking Contract: If you break the terms of paragraphs 8.4 or 8.5, we may notify you that you have broken those terms and if you continue to do so may end the Booking Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
8.7 Registered assistance dogs: Registered assistance dogs are allowed in all Properties featured on our Website, even where the property description states that pets are not allowed, provided that you comply with the provisions in paragraph 9.4. You must notify us of the intended presence of any assistance dogs before Booking.
8.8 Allergy to animals: If you or your Guests have an allergy to animals, please be aware that we cannot guarantee that an assistance dog, or other animals, have not stayed in a particular Property recently. We cannot accept responsibility for any health condition which may occur as a result of any animals having been present in a Property. It is your responsibility to make specific enquiries before making a Booking through us if you or your Guests have an allergy.
9. AMENDING, CANCELLING OR TRANSFERING A BOOKING AFTER A BOOKING CONFIRMATION
9.1 Amending a Booking after the Booking Confirmation: If you would like to amend your Booking after the Booking Confirmation, please contact us directly using the contact details in paragraph 19. 
9.1.2 If we agree to amend the Booking, there may an additional Administration Rebooking Fee. Additional charges may also be due under the Booking Contract (which could occur, for example, if your Booking has been amended for a more expensive or longer Holiday Period) or due to us under the Booking Contract (for example, to cover our costs of making the amendment). However, we will always notify you of these charges in advance and you will be responsible to pay them.  Any amendment to a booking date must take place within 6 months of the original booking date.
9.2 Cancelling a Booking after you receive your Booking Confirmation: if you wish to cancel the Booking Contract with Watermouth Castle more than 6 weeks before the start of the Holiday Period, you will be entitled to a refund of the Payment you have made minus the Deposit and minus the Booking Fee (and any Third Party Other Services Charges which you may or may not be able to cancel).
9.2.3 you do not have a right to cancel the Booking Contract with Watermouth Castle 6 weeks or less before the start of the Holiday Period. You may, however have the right to end the Booking Contract in accordance with paragraph 11, under which you may be entitled to a refund for any Booking Charges you have paid. You may also be entitled to a refund of the Booking Fee, Watermouth Castle Other Services Charges and/or Third Party Other Services Charges payable under the Booking Contract in certain situations in accordance with paragraph 11.
9.3 Transferring a Booking after a Booking Confirmation: You may not transfer your Booking Contract or a Booking Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Booking Contract and these Booking Terms and your Guests' compliance with them. Please see paragraph 6.4 for more details.
10. WATERMOUTH CASTLE RIGHTS TO CANCEL YOUR BOOKING 
10.1 Watermouth Castle rights to end a Booking (no refund): Without affecting any other right or remedy available Watermouth Castle may cancel your Booking if:
10.1.1 you do not make any payment when it is due (though we will send you a reminder that your payment is due);
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information, including any Booking Details, that is necessary for us to provide Booking Services or Watermouth Castle Other Services or for a relevant third party to provide the Third Party Other Services or for us to provide the Booking Services;
10.1.3 you fail to perform or comply with any of your obligations (when we consider your failure to be serious or important) contained in the Booking Contract or these Booking Terms, including if:
10.1.3.1 you or your Guests do not comply with the obligations set out in paragraph 6;
10.1.3.2 you do not comply with the applicable rules on pets in accordance with paragraph 9; or
10.1.3.3 you fail to pay any good housekeeping fee on the date that payment of the fee is due in accordance with paragraph 4.12; or
10.1.4 you are declared bankrupt, make any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made against you.
10.2 Consequences if a Booking ends in the circumstances of paragraph 11.1: If a Booking  ends for any of the reasons in paragraph 11.1, then you will not be entitled to any refund of any Total Charges or other charges that you have paid in connection with your Booking. Also, Watermouth Castle shall not be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).
10.3 Watermouth Castle rights to end a Booking: Without affecting any other right or remedy available to us, we may cancel your Booking if:
10.3.2 we become aware of any health and safety or quality-related issue or Property or its immediate surroundings (for example contamination to the Property's water supply).
10.4 Consequences if a Booking ends in the circumstances of paragraph 11.3: If a Booking ends for any of the reasons in paragraph 11.3, we:
10.4.1 may (but are not obliged to) arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We will not be responsible for any costs associated with arranging alternative accommodation and arranging this may be subject to the payment of additional charges by you if the Total Charges for the alternative are higher than those actually available to you under the cancelled Booking (which might not be all of the Total Charges under the cancelled booking – see 11.4.2 below). We will always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; and
10.4.2 Watermouth Castle will try and facilitate the payment of a refund if they are in breach as regards the cancellation, the Booking Charges and any other amounts paid by you under paragraphs 1.3 and 1.4 in relation to the cancelled Booking, that in both instances we may be liable for. Please note, in these circumstances you will not be able to recover the Booking Fee as this amount is non-refundable (we would have already completed the Booking Services for your original Booking) or the charges for Watermouth Castle Other Services that we have performed or for any Third Party Other Services that a third party has performed from us.

11 EVENTS OUTSIDE THE CONTROL OF WATERMOUTH CASTLE
11.1 Force majeure leading to cancellation: We reserve the right, to end the Booking Contract and cancel your Booking if an event occurs beyond our reasonable control (which is what we call an “Unexpected Event”). Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent:
11.1.1 you and your Guests from staying at the Property for some or all of the Holiday Period; or from Watermouth Castle complying with its obligations under the Booking Contract.
11.2 Alternatives after such a cancellation: If an Unexpected Event happens that results in your Booking being cancelled by us, you may select one of the following alternative options:
11.2.1 as part of our Booking Services under our Booking Contract with you, we will try and help arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. However, we will not be responsible for any costs associated with arranging alternative accommodation and arranging this may be subject to the payment of additional charges by you if the Total Charges for the alternative are higher than those actually available to you under the cancelled Booking. We will always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs.
11.3 Notification of options: If an Unexpected Event occurs, we will notify you as soon as reasonably possible after we are aware of it and inform you of the available options.
11.4 Consequences after an option has been provided: After providing you with your preferred option under paragraph 11.2, Watermouth Castle shall have no further responsibility to you in relation to your original Booking.
12. OTHER CONSEQUENCES OF A BOOKING CONTRACT ENDING FOR WHATEVER REASON
12.1 Consequences of a Booking ending: If the Booking Contract ends during or at the end of the Holiday Period, you must:
12.1.1 leave the Property together with all Guests as soon as possible;
12.1.2 notify Watermouth Castle that you and your Guests have left the Property and, if relevant, the reasons for doing so; and
12.1.3 return the keys/access cards to the location instructed by Watermouth Castle.
12.2 Consequences of your decision to leave the Property before the end of the Holiday Period: If you leave the Property before the end of the Holiday Period of your own accord (and not due to an Unexpected Event or because you have ended the Booking Contract with one of your rights under paragraph 11.1) no refunds for any charges are payable.
13 INSURANCE
13.1 Important notice: You are strongly advised to take out travel insurance with a reputable provider before booking to cover your Booking. If you do not do this then you are strongly advised at least to take out travel insurance with a reputable provider before departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.
14. WHAT WE ARE AND ARE NOT LIABLE FOR
(SEE ALSO PARAGRAPH 3 '“OUR ROLE AND SCOPE OF OUR LIABILITY”)
14.1 What we are always responsible for: We do not exclude or limit in any way our responsibility to you where it would be unlawful to do so.
14.2 Our responsibility under the Booking Contract (and otherwise):
14.2.1 We are responsible to you under a Booking Contract for anything we say in these Booking Terms that we will do under that Booking Contract.
14.2.2 Apart from the responsibilities under paragraphs 14.1 and 14.2, we do not give you the benefit of (i.e. we disclaim) any and all other promises, warranties, conditions, or representations relating to these Booking Terms, any Booking Contract and any Booking Contract or otherwise, whether express, implied, oral or written, to the fullest extent that we are able to do so under applicable law.
14.3.3 Apart from the responsibilities under paragraph 14.1 (where we have unlimited liability), our total liability to you for any breach of the Booking Contract, however that may arise, is limited to the total of the Booking Fee and any other charges you have paid to us on our own account.
14.4 Our responsibility is limited to ‘foreseeable’ losses: Within the limits of paragraph 14.2, where we are responsible to you, we shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of our failure to comply with a term of the Booking Contract. Losses are ‘foreseeable’ where they were contemplated by us at the time we sent you a Booking Confirmation.
14.6 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. Watermouth Castle accept no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
15 OWNERS' LIABILITY
15.1 What Owners are always responsible for: An Owner does not exclude or limit in any way their responsibility to you where it would be unlawful to do so.
15.2 An Owner’s responsibility is limited to ‘foreseeable’ losses: Where an Owner is responsible to you, they shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of the Owner’s failure to comply with a term of the Booking Contract. Losses are ‘foreseeable’ where they were contemplated by the Owner at the time we sent you a Booking Confirmation.
15.3 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. An Owner accepts no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by the Owner’s negligence.
16 PRIVACY POLICY AND COOKIE POLICY
16.1 Privacy Policy: We take your privacy very seriously. By submitting your personal information to us, you agree to our use of that information.
16.2 Cookie Policy: Like many online services we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Booking Terms to 'cookies' also include other means of automatically accessing or storing information on your access device. By accessing the Website and/or entering into a Booking Contract with us, you are providing your consent for us to use cookies. However, you may delete any of these cookies at any time if you wish
16.3 Recording telephone calls: We may record telephone calls between us for monitoring and training purposes. If there is a dispute between us, we reserve the right to review any recorded calls between us and to use those recording in the process of that dispute.
17 COMPLAINTS
17.1 Complaints generally: If you have any complaints please contact us by telephone or using our relevant contact details that we’ve provided on the Website promptly. If the complaint:
17.1.1 is about the Booking Services, Watermouth Castle Other Services or Third Party Other Services, we shall deal with it on our own behalf as it relates to the Booking Contract between you and us; or
17.1.2. Complaints while at the Property: If you are still staying at the Property and wish to make a complaint, we would suggest that in the first instance you contact as soon as possible (and during the Holiday Period)  This will give us the best opportunity to resolve your complaint during the Holiday Period.
17.2 Your legal rights: Nothing in this Complaints paragraph 19 affects your legal rights or any right you may have to bring legal proceedings.
18 OTHER IMPORTANT TERMS
18.1 Electronic communications: You agree to receive communications from us  electronically and that electronic communications will satisfy any legal requirement for communications to be in writing. Where these Booking Terms say something is ‘in writing’ or similar, it includes by email.
18.2 Separate paragraphs: Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.3 Waiting to enforce a right: If we do not insist immediately that you do anything you are required to do under these Booking Terms, delay in taking steps against you in respect of you breaking a term of a Booking Contract or Booking Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the Watermouth Castle Other Services, then we can still require you to make the payment at a later date.
18.4 The law that applies to all this: Any Booking Contract is governed by English law.
18.5 If we ever need to go to court: You can bring legal proceedings in respect of any Booking Contract in the English courts. If you live in Scotland, you can bring legal proceedings in respect of any Booking Contract or Booking Contract in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of any Booking Contract or Booking Contract in either the Northern Irish or the English courts. If you are domiciled in a country of the European Union (such the Republic of Ireland) you can bring legal proceedings in respect of any Booking Contract in either the courts of the EU country where you are domiciled or the English courts.
18.6 Resolving disputes without going to court: Alternative dispute resolution is where an independent body considers the facts of a dispute and aims to settle it, without you having to go to court. If you are not happy with how we handled any complaint, you may want to contact an alternative dispute resolution provider. 
19. CONTACT US
19.1 The Website is owned and operated by Watermouth Castle.
19.2 Our registered company number is 14707147 and our VAT registration number is 437124215.
19.3 Our contact details are as follows: 
Postal address: Watermouth Castle, Berrynarbor, Ilfracombe, EX34 9SL  
Email Address: info@watermouthcastle.com
 Telephone number: 01271 500 287.

If you have a medical condition or a member of your party is a person of reduced mobility, please let us know before making a booking so we can ensure that the Package is suitable for you.
20. SWIMMING POOL Ts & Cs 
Swimming Pool Safety Guest Waiver The swimming pool is only open to guests between the hours of 8.00am and 5.00pm, outside of these times the pool will be closed. 
To ensure the safety of our guests and team, we ask all lead bookers of the Castle stay to read and sign our Swimming pool terms before use. 
No children under 16 years old may enter the pool or pool area without an accompanying adult. This adult must be directly supervising the child/children and should remain in the pool building at all times, and not outside watching in. This pool is not supervised, so there must be a minimum of two people (including at least one adult), in the pool area when it is in use. 
Children must be supervised at all times. 
A ‘buoyancy ring’ and a ‘rescue pole’ are located in the pool room. Please familiarise yourself with the location of these when using the pool. There is an alarm bell button located by the pool shower, which will ring outside the pool building, to alert anyone in the vicinity that assistance is required. Please be aware that there may not always be someone close by to hear the bell and respond. You must follow the safety rules, which are:
No diving No ball games No glassware in the pool hall No unsupervised children under 16 years old No lone swimming No eating or drinking in the pool Anyone under the influence of alcohol of drugs must not use the pool No running, pushing or shoving No inflatables No snorkels or goggles No outdoor footwear near the pool. Please leave this at the signed area by the side of the main door Surfaces may be slippery; please take care when walking 
The pool door must always be shut Only admit guests within your own party to the pool area
Please shower before entering the pool.
 The management does not accept any responsibility for any loss or damage to personal items. You must report any accidents and incidents to Watermouth Castle Reception or Office To confirm we have no lifeguard on duty. 
In the event of an emergency situation, alert staff by pressing the red alarm button at the pool side. In the event of an emergency call 999 and give the address Watermouth Castle, Berrynarbor, Ilfracombe, EX34 9SL 
The what3words for Watermouth Castle is: confusion.paddock.steams 
Swimming pool terms must be signed to confirm that you have read and understood the terms and conditions of using the Watermouth Castle swimming pool and have sufficient information to make an informed choice about using this pool. 
Please be aware that Watermouth Castle reserves the right to withdraw your access to the pool if the above rules are not being adhered to. All keys must be returned to your KEY SAFE at the end of your stay, otherwise a charge of £50 will be applied.