What information is on the Booking Confirmation email for Accommodation (Need to Know)
We are delighted to confirm your reservation at Watermouth Castle Self-Catering Apartments! Thank you for choosing us for your upcoming stay. Below, you will find all the necessary details regarding your booking along with some important information to ensure you have a comfortable and enjoyable experience.
Check-In Time: 16:00 PM
Check-Out Time: 10:00 AM
Near to your arrival date, we will contact you to confirm these details and discuss access information. Amenities and Services:
Unlimited access to Watermouth Theme Park and Castle
Fully equipped kitchen
Complimentary starter pack comprising of: Kitchen - Washing up liquid, 1 x J clothes, 1 x bin bag, 1 x tea towel and 3 x dishwasher tablets. Bathroom - 1 x toilet roll, 1 x hand soap and 2 x shower gels
Flat-screen TV with cable channels
Fresh linens and 1 set of towels (2 x hand towels per bathroom and 1 larger towel per person) provided – please bring own pool/beach towel
Complimentary Wi-Fi
Iron and Ironing Board
On-site parking - please note we don’t currently offer electrical charging points
Cot and highchairs available on request (£10 per highchair, £15 per cot)
Z-bed available for additional child on request (£40 per z-bed)
We have a utility room with coin-operated washing machine and tumble dryer
All of our apartments and the castle ground are no smoking
Full payment is to be received no later than 6 weeks before your arrival date. Click here to create an account to manage your booking.
Frequently Asked Questions:
Please see our Frequently Asked Questions page, where you will find a full inventory for each apartment.
If you have any questions or need further assistance before your arrival, please do not hesitate to contact us:
Phone: 01271 500287
Email: info@watermouthcastle.com
We look forward to welcoming you to Watermouth Castle Self-Catering Apartments and will be in touch with more details before your arrival.
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Related FAQs
Yes; however, there will be an administration fee to make any changes to your booking after the initial confirmation.
If you'd like to postpone your booking, rebooking must take place within the next 6 months.
The minimum stay requirement is 3 nights. This can be booked on a Mon, Tues or Fri. 4 nights' stay can only be booked from a Monday. 7 nights' stay can be booked from any day of the week. Please check our website or contact us directly for specific information.
In each apartment a complimentary mini essentials welcome pack of tea, coffee, sugar, milk, soap, washing up liquid and toilet rolls will be provided.
Each apartment is fully equipped with a kitchen, bathroom, bedrooms, living area, and essential amenities such as bed linens, towels, cookware, oven gloves and utensils. Each room also has an iron, an ironing board, and a hair dryer. Guests are kindly asked to bring their own beach/pool towels.
A cot is available as an optional extra at £15 per cot.
A highchair is available on request at £15 per cot.
A Z-bed is available for an additional child upon request, with a charge of £40 per z-bed.
Rooms include access to a patio with garden furniture (shared with other properties on site) with garden furniture (shared with other properties on site)
There is a utility room with coin-operated washing machine and tumble dryer (shared with other properties on site)
We welcome dogs in 6 of our apartments excluding Clock Tower and the cost per pooch is £35.00.
Up to two dogs are welcome in the pet-friendly apartments.
We don’t accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa and XL Bullies.
Yes, complimentary parking is available for guests staying in our apartments.
We don’t currently have any electrical charging points on the grounds at the castle.
The nearest ones are:
Fuuse Charging Station - Cove Hotel, Sandy, Berrynarbor, Ilfracombe EX34 9SR
InstaVolt Charging station - Glen Lyn Car Park, Borough Rd, Combe Martin, Ilfracombe EX34 0AN
EVC Charging Station - A399, Ilfracombe EX34 9RT
Osprey Charging Station - Hillsborough Rd, Ilfracombe EX34 9QN
Check-in time is from 4:00pm onwards, and check-out time is by 10:00 AM. You are more than welcome to arrive onsite earlier than 4pm and use the facilities.
No, all our apartments are non-smoking or vaping. Smoking/vaping is only permitted in designated outdoor areas.
Yes, complimentary Wi-Fi is provided for guests throughout the apartments.
Yes, this is no problem at all! The postcode is EX34 9SL.
Free entry to ‘Watermouth Family Theme Park and Castle’ during times when attraction is open to the public. Please note that Watermouth Castle is closed from 3rd November 2024 until we open again in 2025; the apartments will still be open at this time, but there will be no access to the attraction / theme park portion of the castle. NOW CLOSED FOR THE WINTER
Sun lounge and indoor heated swimming pool (10m x 4m, depth 1m to 1.5m, open 8.30am-5pm) both shared with other properties on-site. Please note the swimming pool is open from April - October and closed in the winter months. NOW CLOSED FOR THE WINTER
50-acre grounds (shared with other properties on site). No smoking.
Please note: There is a lake and pond in the grounds.
Set in an area of outstanding natural beauty, Watermouth Castle enjoys an incomparable setting on rising ground, commanding views over the bays and cliffs of the magnificent coastline stretching away to the east.
Take a woodland walk through the estate to the picturesque, award-winning village of Berrynarbor, or visit the coastal village of Combe Martin (less than 3 miles to the east) – famous not only for its sandy coves, inlets, and majestic headlands but also as ‘the gateway to the Exmoor National Park’. Combe Martin offers a choice of shops and cafes, and one of Devon’s oldest inns!
Ilfracombe is only a five-minute drive away to the west, with a range of seaside attractions, good shops and a golf course, and visitors can enjoy miles of golden sand at nearby Woolacombe and Croyde Bay. Superb cliff-top scenery and beautiful wooded valleys make this one of North Devon’s most scenic areas – as well as a paradise for walkers.
Unfortunately, they are not open at that time.
Yes, there are grocery stores and restaurants within close proximity to Watermouth Castle. Please see the information pack located within the apartment for more details. Our staff can provide recommendations and directions upon request.
Watermouth Castle is situated in an area of outstanding natural beauty, offering stunning views over the coastline.
Guests can enjoy woodland walks to the picturesque village of Berrynarbor or visit nearby coastal villages such as Combe Martin and Ilfracombe.
Various attractions including sandy beaches, shops, and cafes are within close proximity, making it an ideal destination for leisure and exploration.
Here is a list of local Pubs / Restaurants / Cafes to us – the first 2 are within walking distance:
- Sawmills Free house Pub with a bar and restaurant. 15 minute walk away or a 3 minute drive. Tel: 01271 883 388
- Storm in a Teacup, Serving coffee, cakes and sandwiches. 1 minute walk away. Located in Watermouth Harbour. Tel: 07463 630 611
- The Thatched Inn Hillsborough Road, Ilfracombe, EX34 9PG Tel: 01271 864 450
- Seventy-one 71 Fore Street, Ilfracombe, EX34 9ED Tel: 01271 863 632
- Terrace Tapas 62 Forew Street, Ilfracombe, EX34 9ED Tel: 01271 863 482
- Pack of Cards High Street, Combe Martin, EX34 0ET Tel: 01271 882 300
- The Seacliff Restaurant Michelin-listed restaurant. Open from 6.30pm, Thursday – Saturday. 4 minute drive away. Tel: 01271 882243
Watermouth Castle is situated in an area of outstanding natural beauty, offering stunning views over the coastline.
Below is a list of items you will find in our kitchens - there will be 4 or 6 of each per person item depending on the room you have booked:
- Baking Tray x 2
- Pizza Tray x 1
- Roaster x 1
- Roasting Tin x 1
- Pans x 3
- Frying Pan x 2
- Measuring Jug x 1
- Mixing Bowl x 2
- Chopping Board x 1
- Potato Peeler x 1
- Can Opener x 1
- Grater 26cm x 1
- Corkscrew x 1
- Colander 24cm x 1
- Tongs x 1
- Pizza Cutter x 1
- Knife Set x 1
- Scissors x 1
- Head Slice/Turner x 1
- Masher x 1
- Slotted Spoon x 1
- Solid Spoon x 1
- Whisk x 1
- Spoon x 1
- Knife, Forks & Spoons x 4 or 6
- Tumbler x 4 or 6
- Wine Glass x 4 or 6
- Champagne Flute x 4 or 6
- Beer Tumbler x 4 or 6
- Glass Jug x 4 or 6
- Dinner Plates x 4 or 6
- Side Plates x 4 or 6
- Bowls x 4 or 6
- Mugs x 4 or 6
Here you will find a full inventory for each apartment.
| Sleeps 4 | Sleeps 6 | |
| Enamel Tray 36 x 26cm | 1 | 1 |
| Pizza Tray 36cm | 1 | 1 |
| Roaster 35 x 22cm / 2.4 Litre | 1 | 1 |
| Glass Oval Roaster 30 x 21cm | 1 | 1 |
| Wave Trivet 40 x 25cm | 1 | 1 |
| Coloured Silicon Pair Oven Glove | 1 | 1 |
| Glass Measuring Jug 0.5 Litre | 1 | 1 |
| Glass Mixing Bowl 2.3 Litre / 20cm | 1 | 1 |
| Glass Chopping Board 30 x 40cm | 1 | 1 |
| Potato Peeler | 1 | 1 |
| Can Opener | 1 | 1 |
| Pyramid Grater 26cm | 1 | 1 |
| Corkscrew | 1 | 1 |
| Colander 24cm | 1 | 1 |
| Kitchen Tongs | 1 | 1 |
| Pizza Cutter | 1 | 1 |
| 5 Piece Knife Set | 1 | 1 |
| Scissors 21cm | 1 | 1 |
| Stainless Steel Head Slice/Turner | 1 | 1 |
| Stainless Steel Head Masher | 1 | 1 |
| Stainless Steel Head Slotted Spoon | 1 | 1 |
| Stainless Steel Head Solid Spoon | 1 | 1 |
| Stainless Steel Whisk 10" | 1 | 1 |
| Silicone Spoon 28cm | 1 | 1 |
| Tumbler 355ml / 12oz | 4 | 6 |
| Wine Glass 266ml / 9oz | 4 | 6 |
| Champagne Flute 155ml / 5.25oz | 4 | 6 |
| Beer Tumbler 570ml / 20oz | 4 | 6 |
| Glass Jug 1 Litre | 1 | 1 |
| Dinner Plate 27cm | 4 | 6 |
| Side Plate 17cm | 4 | 6 |
| Bowl 13cm | 4 | 6 |
| Mug 340ml | 4 | 6 |
| Set of 4 Placemats | 1 | 1 |
| Set of 4 Coasters | 1 | 1 |
| Draining Rack | 1 | 1 |
| Rectangular Bowl | 1 | 1 |
| Stiff Broom Head | 1 | 1 |
| Broom Handle | 1 | 1 |
| Dustpan Set | 1 | 1 |
| Mop Bucket | 1 | 1 |
| Mop Head and Handle | 1 | 1 |
| Bathroom Bin | 1 | 1 |
| Toilet Brush | 1 | 1 |
| Coat Hanger | 10 | 15 |
| Rubber Doormat | 1 | 1 |
| Pillow | 4 | 5 |
| Duvet - Single | 2 | 4 |
| Duvet - Double | 1 | 1 |
| Iron | 1 | 1 |
| Ironing Board | 1 | 1 |
| Hairdryer | 1 | 1 |
Bassett Self Catering Apartment - Sleeps 4
Clock Tower Self Catering Apartment- Sleeps 6
Harbour Self Catering Apartment - Sleeps 4
Penn Curzon Self Catering Apartment- Sleeps 6
Rhododendron Self Catering Apartment- Sleeps 6
South Court Self Catering Apartment - Sleeps 4
West Tower Self Catering Apartment - Sleeps 4
-
Bassett:
- Z-Bed: Not available.
- Cot: Not available.
Clock Tower:
- Z-Bed: Yes, can be set up in various rooms.
- Cot: Yes, can be set up in various rooms.
Harbour:
- Z-Bed: Not available.
- Cot: Not available.
Penn-Curzon:
- Z-Bed: Yes, set up in Living Room.
- Cot: Yes, set up in Master Bedroom.
Rhododendron:
- Z-Bed: Yes, set up in Living Room.
- Cot: Yes, set up in Master Bedroom.
South Court:
- Z-Bed: Yes, set up in Living Room.
- Cot: Yes, set up in Master Bedroom.
West Tower:
- Z-Bed: Not available.
- Cot: Yes, set up in Master Bedroom.
Please note Cot size is approx. 120cm - 60cm
Yes, there are smart TV's in all the apartments.
The Indoor Pool is only available to the guests staying in our apartments and is open 8.30am-5.00pm. Please note there is no lifeguard on site.
Yes, we have a room where you can use the washer and dryers. The washer is free & the dryer requires a 50p coin to use.
We don't have a gym here at the castle, but there are two close by -
Studio 20 - 20 High Street, Ilfracombe, EX34 9DA
Physique Factory Gym – Unit 1a-1b Mullacott Ind Estate, Ilfracombe, EX34 8PL
Accommodation Booking Terms and Conditions
These terms and conditions apply to Watermouth Castle bookings
BEFORE MAKING A BOOKING REQUEST THROUGH US, PLEASE READ THESE BOOKING TERMS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US (WHETHER BY THE WEBSITE, EMAIL OR TELEPHONE), THESE BOOKING TERMS ARE DEEMED TO BE ACCEPTED BY YOU.
1. WELCOME
1.1. You and us: In these terms and conditions (which we call 'Booking Terms') "we", "us", "our" means Watermouth Castle. Our full details are in paragraph 19 below. We own and operate www.watermouthcastle.com (the "Website") and
1.2. "you", "your", means the holiday maker who is making a booking request.
1.3. Bookings: These Booking Terms apply to any booking you make through us for use of a holiday property (which we call a "Property") featured on our Website (and we call that booking of a Property a "Booking"). The Booking might be made on the Website, by email or by telephone.
1.4. Two contracts: When you make a Booking you are entering into two legally binding contracts at the same time, as follows:
1.5. Contract 1: We arrange a Booking with you as the owner of the Property (each of which we call an "Owner"). That means that when you book a Property through us, you are entering into a contract directly with Watermouth Castle for the use of the Property and any related services. We may refer to " Services" and use the term “Contract".
The terms of the Contract are:
1) these Booking Terms; The dates (and time periods) for a Booking during which you will be entitled to use the Property (which we call the "Holiday Period"); the other details specific to your Booking including the Property and any restrictions notified to you during the Booking process (which we call the "Booking Details"); the charges payable by you to the Watermouth Castle for hiring the Property and any related services which are otherwise due to the Watermouth Castle and any other special or additional conditions that we draw to your attention during the Booking process before we accept your Booking (as defined below).
1.6. Contract 2: You are also entering into a second contract directly with us for the services we provide via the Website (or via our staff if you book using another method). We call this second contract the "Booking Contract". The services we provide you are of two kinds:
1.7. Services we provide to you to allow you to make a Booking (which we call the "Booking Services"); and other services we may offer to you, including where we (not you) have engaged a third party to provide these services to you on our behalf (when the contract for those services is still between you and us), and we call these "Watermouth Castle Other Services").
1.8. Other contracts: Sometimes, during the course of what we do for you, we may offer other services to you which are neither Booking Services or Watermouth Castle Other Services. This will be a situation when we offer to you services which will be provided by a third party directly to you and all we have done is made you aware of those services, or sometimes assisted in facilitating the payments between you and the third party in respect of those services. If you take those services provided by a third party, the contract for those services will be between you and the third party providing those services. An example might be an insurance policy (as we do not provide insurance ourselves). We call these types of services "Third Party Other Services" but Booking Services are never within the definition of Third Party Other Services.
1.9. Charges: For charges: We may make charges for the Watermouth Castle Other Services that we provide to you under the Booking Contract (which we call the Watermouth Castle Other Services Charges"); and we may collect on behalf of a third party providing the Third Party Other Services, charges for those Third Party Other Services (which we call the "Third Party Other Services Charges"). Website Terms of Use: Please note that additional terms apply to the use of and access to the Website by you, for example the Privacy Policy and Cookie Policy and Terms of Use (if any in place at the time you make your Booking).
1.10. ALL THE LEGAL TERMS: BEFORE YOU USE THE WEBSITE, OR MAKE A BOOKING, PLEASE CAREFULLY READ THESE BOOKING TERMS, OUR TERMS OF USE (IF ANY IN PLACE AT THE TIME YOU MAKE YOUR BOOKING) AND ALL OTHER POLICES WE REFER TO IN THOSE DOCUMENTS (INCLUDING OUR PRIVACY POLICY, COOKIE POLICY AND ANY OTHER POLICY THAT WE MAY BRING TO YOUR ATTENTION WHEN YOU ARE MAKING A BOOKING). WE RECOMMEND THAT YOU PRINT OR SAVE A COPY OF THESE FOR YOUR REFERENCE.
1.11. Changes to these Booking Terms: These Booking Terms were most recently updated on the date that appears at the top of this page. However, please be aware that we may update these Booking Terms from time to time. We may make these changes by posting a copy of them on www.Watermouthcastle.com please check the latest version of these Booking Terms before you make a Booking to ensure you understand the legal terms that apply at that time. Any changes will take effect 15 days after the date on which we post the modified terms on the Website. If you continue to use the Website after that period has expired, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings for which we have sent you a Booking Confirmation before the date when the modified Booking Terms come into effect.
1.12. Questions? If you have any questions about these Booking Terms, please contact us using the contact details at paragraph 19 below.
1.13. Other definitions: In addition to the definitions above, to make these Booking Terms easier to read, we use a few other definitions which apply throughout.
These are: "Balance" means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 4. "Booking Confirmation" is defined in paragraph 2.6."Deposit" means the initial instalment of the Total Charges quoted to you during the Booking process and payable by you when making a Booking (and all collected by us,). Please note, where you cancel a Booking after we send you your Booking Confirmation (as set out in paragraph 2.7) because you have changed your mind, your Deposit payment will be non-refundable. "Guests" means holidaymakers other than you who are booked to stay at the Property during the Holiday Period under your Booking and includes, if Watermouth Castle has approved, any additional visitors that are permitted to attend the Property during the Holiday Period.
1.14. "Total Charges" means the total charges that you owe to Watermouth Castle under a Booking Contract (i.e. the Booking Charges), that you owe to us under a Booking Contract (i.e. the Booking Fee and the Watermouth Castle Other Services Charges) and that you owe to a third party under your arrangements with them but that we have agreed to collect on their behalf (i.e. the Third Party Other Services Charges).How to read these Booking Terms:
1.15. Whenever you see a general phrase followed by words like “include”, “including”, “for example”, “such as” or “in particular” (or anything similar) the general phrase stays as a general phrase – what follows are just non-exclusive examples of the general phrase.
1.16. The bold headings at the start of each paragraph are just there as a “signpost heading” for what the paragraph is about. However, it is what is in the full paragraph itself that counts in terms of these Booking Terms. The signpost paragraph headings should be ignored for the purposes of working out legally what the Bookings Terms say or mean.
2. MAKING YOUR BOOKING
2.1. To be eligible to make a Booking: (i.e. to enter into a Booking Contract with Watermouth Castle):
2.1.1. you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
2.1.2. you must register with us on our Website (in advance or when Booking) or by telephone by providing your full name, telephone number, email address and any other information that we may request in order to process your registration;
2.1.3. and you must possess a valid payment method such as a valid debit or credit card, PayPal account or any other digital option as accepted by our Website.
2.2. What you confirm: By submitting a Booking to us, you confirm that:
2.2.1. everything in paragraph 2.1 is true and accurate; and 2.2.2 you and the Guests agree to these Booking Terms.
2.3. How to make a Booking: You may make a Booking directly using our Website or by contacting us by telephone or by email using the details contained at paragraph 19. If you provide your Booking details to us by email, we will send to you a link to the Website so that you can make a Booking and pay us online or we shall arrange to call you and follow the telephone Booking procedure outlined at paragraph 2.5.2.
2.4. What making a Booking means: By making a Booking through us you are making an offer to:
2.4.1. enter into a Booking Contract with Watermouth Castle in relation to the Property you have selected;
2.4.2. enter into the Booking Contract with us; and
2.4.3. pay us all amounts due in respect of the Deposit and Total Charges.
Please note that no Booking Contract creates any type of landlord and tenant relationship. A Booking Contract only creates a temporary licence to occupy.
2.5 The Booking Process: The following steps must take place before a Booking can be confirmed:
2.5.1 For Website Bookings:
2.5.1.1 You submit your Booking Details to us on the Website and provide your payment details which will be used by us to process the payment of your Deposit or Total Charges. Before submitting your Booking on the Website, the Booking process will give you the opportunity to review your Booking, including these Booking Terms and the Booking Details and, if you require, allow you to make any amendments to your Booking; and
2.5.1.2 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the email address you have provided us.
2.5.2 For Telephone Bookings:
2.5.2.1 We will read to you your Booking Details and various other details for you to confirm they are accurate and you are happy with these details. You may make any required amendments at this point. After this, we will then request your payment details and we will process payment of your Deposit or Total Charges in respect of your Booking; and
2.5.2.2 we will verbally confirm your booking reference and will send you a receipt for your payment by email at the email address you have provided to us.
2.6 Confirming your Booking: Provided we have successfully processed your Deposit (and any other payment, if required) and the Property is available for the Holiday Period, we will send you an email (or a letter if you have not provided us with an email address) confirming your Booking together with a link to these Booking Terms and other details relating to your Booking. We call this the “Booking Confirmation”. Please note that you must check your emails and post regularly. If we do not hear from you within 24 hours of sending, we will take it to mean you are happy with these details. Also, please let us know promptly about any change to your postal or email address so that you inform us how to communicate with you.
2.7 When your Booking is confirmed and when contracts are formed: When we provide you with the Booking Confirmation (which will be at the point we send you the email or post you a letter confirming your Booking), we are accepting your offer as outlined in paragraph 2.4 (including accepting your offer). It is at this point, when we send you the confirmation email or letter, which is your Booking Confirmation, that you enter into the legally binding Booking Contract with Watermouth Castle.
2.8 Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs (see paragraph 9). If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation. You will not incur any additional costs for this.
2.9 When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the Booking Confirmation, we have the right to cancel a Booking where we reasonably believe that:
2.9.1 the Booking is not legitimate;
2.9.2 you have broken or are likely to break any of the Booking Terms relating to a previous or current Booking;
2.9.3 any information you have supplied is incorrect or insufficient; or
2.9.4 you have behaved in an inappropriate, abusive or unlawful manner to us, our staff or any Third Party.
If we cancel your booking in any of these circumstances we will tell you in writing and we will not have any further responsibility to you and you may have to pay us and any third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Booking Services, Watermouth Castle Other Services and Third Party Other Services respectively up to the date we cancel the Booking.
2.10 Unavailability of the Holiday Period. We may also have the right to cancel a booking even after we have sent you the Booking Confirmation, where the Property is unavailable for your intended Holiday Period (and this is not due to an Unexpected Event (when clause 13.1 applies) or for one of the reasons referred to in clause 11 (when clause 11 applies). If this occurs, Watermouth Castle shall refund you: (i) the Booking Charges that you have already paid for the Booking; (ii) the Watermouth Castle Other Services Charges and the (iii)Third Party Other Services Charges that you have already paid for the Booking; and (iv) any other compensation that may be due to you (other than any low deposit charge you have paid).
2.11 Restrictions on Holiday Periods: There may be some restrictions on Bookings:
2.11.1 Maximum Holiday Periods: The maximum holiday period for any Booking is generally 28 consecutive days, and is always subject to availability of the particular Property. However, certain Properties may have a shorter maximum Holiday Period, which will be clearly stated on the relevant Property description page on our Website. You will not be permitted to make a Booking for a Holiday Period which is longer than this maximum period.
2.11.2 Minimum Holiday Periods: Certain Properties will only be available for Bookings of a minimum holiday period. Again this will be clearly stated on the relevant Property description page on our Website. You will not be permitted to make a Booking with a Holiday Period that is shorter than this minimum period.
3 OUR ROLE AND SCOPE OF OUR LIABILITY (SEE ALSO PARAGRAPH 16 “WHAT WE ARE AND ARE NOT LIABLE FOR”
3.1 Our promises to you: We will perform the Booking Services and the Watermouth Castle Other Services using reasonable care and skill.
3.2 Descriptions on the Website: We make every effort to ensure that the descriptions relating to the Properties on the Watermouth Castle Website are accurate and complete. These descriptions include details of the Property including photos, the availability period of the Property for booking, the facilities available at the Property, maximum occupancy numbers, any accreditations and awards or descriptions of quality relating to the Property including star or tick ratings. If we discover a serious mistake or error relating to this information we will use reasonable efforts to correct this promptly on the Website and will contact you if that information relates to a Booking that you have already made.
3.3 Limits of descriptions on the Website: Descriptions of the Property and Services and any ratings on the Website are not advice or recommendations given by us. We do not independently verify accreditations, awards or star or other quality ratings. Such ratings are only there to give you a general idea of what level of quality you can expect from a particular Property. If you are unhappy with any information relating to a Property or believe that they contain any inaccuracies or errors, please follow the complaints procedure set out in paragraph 17.
3.4 When services become unavailable or restricted: Unfortunately, sometimes some services or equipment or facilities (including amenities or attractions near by) in relation to a Property, which are detailed on our Website, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability or restrictions of these things. If such services, equipment or facilities are not provided in circumstances when you have paid additional amounts for them, please follow the complaints procedure set out in paragraph 17.
3.5 Services for personal use only: Our Booking Services are available for your personal, private and non-commercial use only. You may not offer for resale any Booking Services, Watermouth Castle Other Services, Third Party Other Services without our, or where applicable the relevant Third Parties too, express written permission. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips.
3.6 Wi-Fi and Phone Reception: Watermouth Castle cannot (and does not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). If the description of the Property does not state that Wi-Fi is included it is not. Please be aware that internet and phone reception in rural areas can sometimes be poor. Watermouth Castle shall not be responsible for such matters except, if the description of the Property states that Wi-Fi is included, Watermouth Castle will be responsible for ensuring that Wi-Fi has been set up at the Property.
3.7 CCTV: We are aware that many holiday property owners are using CCTV systems for the safety and security of their property and guests. You may be notified as part of the description of the Property or at the Property itself that CCTV is in operation. If required, please contact Watermouth Castle for details such as the purpose of the CCTV, the data being processed and how long any footage is retained, if this information is not already apparent at the Property.
3.8 Watermouth Castle shall not be held liable for building work noise or disruption coming from neighbouring properties.
4 CHARGES AND PAYMENT
4.1 What we tell you about the charges and when:
Before submitting your Booking to us, you will be presented with or told the Total Charges payable for your Booking, together with a partial breakdown of the Total Charges such as:
4.1.1 the Booking Fee. This becomes non-refundable once your Booking is confirmed by us with a Booking Confirmation (other than as set out in paragraphs 2.10 and 11); and
4.1.2 any additional charges quoted during the Booking process when you make your Booking, for example, heating supplements, pet charges and other services you have purchased which may be part of the booking and therefore part of the booking Charge owed; or which may be part of the Watermouth Castle Other Services or Third Party Other Services (and therefore part of the Watermouth Castle Other Services Charges owed.
4.2 What we tell you about the Deposit and the Balance: If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance. The date you are required to pay the Balance will normally be 6 weeks before the start of your Holiday Period. Please note that we may (but are not obliged to) contact you via the contact details you provide us with to remind you of the due date for payment of the Balance. You should also take note of when the Balance is due for your own reference. However, if the date the Balance would normally fall due for your Booking has already passed, we will ask you at the time of the Booking to pay the Balance too.
4.3 Forms of payment: We currently accept various forms of payment including via credit and debit card (excluding American Express).
4.4 Price fluctuations: Charges may change from time to time due to changes in demand, such as school holidays, but changes will not affect any Booking you have made which we have confirmed with a Booking Confirmation (subject to what we say in paragraphs 4.7 and 4.8).
4.5 Taking payments at the time of Booking: We take the payments due at the time of Booking from your chosen payment method once you have entered or otherwise provided your payment details and confirmed you wish to pay for the Booking, subject to payment authorisation.
4.6 Taking payments after you receive your Booking Confirmation: If the Balance or any other additional payments are due after you receive your Booking Confirmation, then:
4.6.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment using your original payment method. If there has been a change to the Total Charges, we will contact you before taking the changed payment (see paragraph 4.7.2 below); or
4.6.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, or your chosen payment method that you authorised us to take payment from has expired or cannot be used by us and we contact you to inform you of this, you will need to make these payments either by using the payment feature within your account on the Website or by contacting us by telephone using the number set out in paragraph 19.
4.7 Pricing errors found before a Booking Confirmation: We use our best efforts to ensure that these stated charges are correct at the time when you submit relevant information onto our systems. However, it is always possible that, despite our best efforts, some of the charges on the Website may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:
4.7.1 where the actual Total Charges are less than those quoted to you at the time you made your Booking, we will charge the lower amount when providing you with the Booking Confirmation; and
4.7.2 where the actual Total Charges are higher than those quoted to you at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) charges or cancelling your Booking. We will not process your Booking or issue the Booking Confirmation until we have your instructions. If we are unable to contact you within a reasonable time using the contact details you provided during the Booking process, we will treat the Booking as cancelled, refund the amounts you have paid us, and notify you in writing.
4.8 Pricing errors found after a Booking Confirmation: If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing or we identify it within 48 hours of us accepting and processing your Booking, we may cancel your Booking, and refund you any sums you have paid to us.
4.9 If you think the amounts due are wrong: If you think any amounts of which we notify you as due are wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly notified sums from the original date that such payments were due (see paragraph 5.3 below).
4.10 VAT: Total Charges include VAT, where applicable, which you shall be responsible for paying.
4.11 Total Charges are per Property: Total Charges quoted are per Property (and not per person). It is your responsibility to check the total price before completing the Booking process.
4.12 Good housekeeping: Please note, any damages may incur a 'good housekeeping charge', which will be included alongside the charges quoted to you during the Booking process. If applicable to your Booking, the ‘good housekeeping charge’ may be paid by you via the method explained in paragraphs 4.12.1 below:
4.12.1 Payment deducted by Watermouth Castle: we will tell you during the Booking process that we will hold the payment details you used to make your Booking in order to collect the ‘good housekeeping’ via this payment method (if appropriate) and you authorise us to take this payment. If the payment details you have used to make your Booking have expired or cannot be used by us to collect the ‘good housekeeping ’, then we shall contact you to arrange immediate payment of the charge from you. If you cancel the payment method provided to us for this purpose you must immediately provide us with an alternative payment method and authority for us to use it.
5 CURRENCIES
5.1 Base currency: Unless otherwise stated, all charges are quoted and processed in British Pounds Sterling.
6. YOUR RESPONSIBILITIES
6.1 Information you provide: You must make sure that all the information you provide in connection with your Booking, including all Booking Details, are true, accurate, current and complete.
6.2 Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us. We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.
6.3 Your promises to Watermouth Castle: You promise to us that before, during and after the Holiday Period:
6.3.1 the number of people and pets occupying the Property will not exceed the number stated in the Booking Confirmation;
6.3.2 you cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the us in advance;
6.3.3 the Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Property as private accommodation for work or business trips;
6.3.4 you will (and you will ensure that your Guests will) show all due consideration and respect for Watermouth Castle, their representatives, neighbours and other persons or parties that have a connection with the Property. This includes refraining from abusing your right to use the Property or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;
6.3.5 you will (and you will ensure that your Guests will) use the Property lawfully, will not abuse or damage any facilities provided as part of the Booking Contract and will comply with any health and safety or other policies or instructions notified to you by Watermouth Castle;
6.3.6 you will allow Watermouth Castle or any representative (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided Watermouth Castle) provides you with reasonable advance notice (except where we require access to the Property due to an emergency, for example, if repairs need to be carried out or we become aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms);
6.3.7 you will keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. Watermouth Castle may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;
6.3.8 you will report as soon as possible any breakages or damage caused by you or your Guests during the Holiday Period.
6.3.9 you will arrive at the Property no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Property by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with Watermouth Castle in writing;
6.3.10 you will not allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of Watermouth Castle
6.3.11 you will provide Watermouth Castle with any information that is reasonably requested from you or your Guests;
6.3.12 you will keep the location of all keys/access cards for the Property, which Watermouth Castle shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by Watermouth Castle in the Booking Confirmation or as the we may otherwise request from you; and
6.3.13 you will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 6.3.
6.4 Your responsibility for Guests: You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
6.5 Our responsibility to comply with the law: You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).
6.6 Failure to comply with anything in this paragraph 6: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 6, Watermouth Castle reserve the right to refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Booking Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.
6.7 Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find alternative accommodation for you if you have breached any of your obligations under these Booking Terms.
7 Watermouth Accommodation RESPONSIBILITIES
7.1 We adhere to responsibilities as below:
7.1.1 perform the Booking Services using reasonable care and skill;
7.1.2 provide an accurate, complete and up to date description of the Property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the Property relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
7.1.3 subject to the exceptions in paragraphs 3.4, 3.5 and 3.6, ensure that the Property is vacant, not make any use of the Property (including conducting any viewings of the Property) and ensure that you and your Guests have exclusive access to the Property for the full period of the Holiday Period unless Watermouth Castle is entitled to refuse you and your Guests access to or requires you to leave the Property in accordance with paragraph 6.6;
7.1.4 ensure that the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;
7.1.5 ensure that Watermouth Castle, the Property comply with all applicable laws and regulations, in particular, relating to fire, health, safety, utilities and plan
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