I want to upgrade my day ticket to an Annual pass, how do I do it?

Upgrade your day tickets to an annual pass within 7 days of your visit and you'll only pay the difference!
Terms and Conditions for Annual pass upgrade offer:
Upgrade to an annual pass within 7 days of your visit, and the cost of your day ticket will be deducted from the price.
This offer is available online for general admission tickets.
Free Under 1's cannot be added to this offer.
You must redeem this offer within 7 days of your visit.

Related FAQs

All Annual pass types can benefit from our upgrade offer and you can upgrade your day ticket by following the steps below for General Admission tickets.
Register for an online account if you don't already have one. Please note that you will need to register with the same email address that you made the original booking for your day tickets.
2. Log in to your account.
3. Once logged in, you will be given an option to to upgrade your day tickets to the annual pass of your choice.
4. The cost of your day tickets will be deducted from the cost of the pass chosen.
Terms and Conditions for Annual pass upgrade offer
Upgrade to an annual pass within 7 days of your visit, and the cost of your day ticket will be deducted from the price.
This offer is available online for general admission tickets.
This offer is only available to new annual pass holders paying in full. It does not apply to direct debit annual passes.
Free Under 1's cannot be added to this offer.
You must redeem this offer within 7 days of your visit.

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Each person visiting Watermouth Castle will need their own Annual Pass, annual passes are non transferable.

To renew as an existing passholder, please contact us at 01271 500 287 or email our team info@watermouthcastle.com

To book your visit using your annual pass, you will need to be log in to your account on the Watermouth Castle website. Once logged in, you can follow the instructions to book your tickets for your visit.

To book your visit using your annual pass, you will need to be log in to your account on the Watermouth Castle website. Once logged in, you can follow the instructions to book your tickets for your visit.

I'm sorry to hear that you're having trouble accessing your Annual pass online.
Here are a few steps you can try:
Check Your Login Credentials : Ensure that you are using the correct email address and password associated with your membership account.
Reset Your Password : If you've forgotten your password, look for a "Forgot Password?" link on the login page to reset it.
Clear Browser Cache : Sometimes, clearing your browser's cache or trying a different browser can help resolve access issues.
Contact Customer Support : If you're still unable to access your account, please email info@watermouthcastle.com or call us on 01271 500 287 with the full names and dates of birth (children) that should be on your Annual pass and they will be able to assist you further.

We have a range of different Annual pass types to suit most people's circumstances.

Free unlimited visits to Watermouth Castle during advertised opening hours.
20% off food, drink and retail.

If you would like to visit more than one of our attractions we have an Escapade Pass that will enable access to all six Escapade Attractions.

Please visit our website here for further information on this.

Every one coming to Watermouth Castle will need their own individual Annual pass. Under 1's are free, but you will still need to be register as a membership in their name with their Date of Birth the system will than pro rota their membership allowing you to pay just for the months that the child is 1 during your current annual pass.

All pass holders are required to upload their photo before you will be able to book tickets.

Please email info@watermouthcastle.com or call us on 01271 500 287 with the full names and dates of birth (children) that should be on your Annual pass and we will look into this for you.

As an Annual pass holder you can cancel or reschedule your ticket by logging in to your account.

Thank you for doing this as it releases your slot for another pass holder to use.

Are valid for a period of 12 full calendar months from the date of purchase. You can check the expiry date by logging into your online account and clicking on My membership and then membership details.

We don't have a specific annual passes for Childminders. You would have to purchase an annual pass for each individual on the pass.

No, However we now offer a new multi-attraction membership. Find out more about the Escapade membership via our website here.

Visit any time, any day when we're open

Memberships are non transferable as stated in the terms & conditions

Disabled visitors do not receive any discounts on Annual passes, but can bring a free carer over the age of 18 years. Evidence of DLA/PIP payments, Access Card or a valid Blue Badge dated within the last 12 months must be provided at the entrance to our team to qualify. If found eligible, you will be provided with the carer ticket on arrival.

Wheelchair users can enjoy free entry and do not need to purchase an annual pass to visit the castle or park.

Annual Passes include the following benefit:

Free unlimited visits to Watermouth Castle during advertised opening hours and 20% off food, drink and retail

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