General Information Watermouth

Yes, Watermouth Castle does have it's own car park which is free. Vehicles are left at your own risk.

Unfortunately, there are no options to buy socks on-site at Watermouth Castle. If you need socks, it's best to bring your own or purchase them before your visit.

Watermouth Castle does not have spare clothes. It's a good idea to bring spare clothes with you if needed.

We don't offer Work Experince at Watermouth Castle.

Yes, adults can visit Watermouth Castle.

For safety reasons, children under the age of 18 must be supervised by an adult while at Watermouth Castle. An adult can supervise up to four children. It's important to ensure that children are always accompanied by an adult to maintain a safe environment.

Discover endless family fun at Watermouth Castle! From thrilling rides and magical museums to enchanting gardens and dungeons, adventure awaits in every corner. For more information please head to our website here 

If you are having trouble booking tickets please contact us at info@watermouthcastle.com or call our team on 01271 500 287 and we will be happy to assist you further.

Watermouth Castle does not accept cash payments on-site. All transactions must be made using card payments excluding AME, however Our Vintage Arcade machines are a mix of static display and operating machines, the operating machines require coins to operate. Due to their age, they are not fitted with coin jam releases.

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. Please speak to a duty manager on site. If we were unable to resolve this on the day, please email us with your complaint to info@watermouthcastle.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.

Please contact us on either 01271 500 287 or email us at info@watermouthcastle.com, please allow up to 48 hours for a response to your email enquiry.

Watermouth Castle has qualified first aiders on-site to assist with any medical needs. If you require first aid assistance during your visit, please approach a member of the team, and they will be happy to help you.

Gift vouchers can be used to pay for annual passes & general admission. They are a great way to treat someone to a fun day out!

Grown-ups are never too old to play! Watermouth Castle primarily caters to children aged 2 to 13 years old. It's important to note that children must be supervised at all times while visiting.

We are sorry that you cannot find the answer that you are looking for. Please advise which area of our business you would like to enquiry about and we will do our best to assist you further. Alternatively please either email us on info@watermouthcastle.com or call our Contact Centre on 01271 500 287.

Dogs are welcome! Only friendly, well-behaved dogs are allowed, and they must be on leads at all times. Dogs are not permitted in play areas, on rides or in food and drink areas.​ Dog owners are responsible for their dogs' behaviour at all times and for clearing away any waste into the bins provided. Please note we do not accept dogs listed under the Dangerous Dogs Act.

Watermouth Castle is a smoke-free attraction, including vaping. Please respect this decision and the children around you.

To host a private event at Watermouth Castle, please contact us directly to inquire about availability, pricing, and specific arrangements. You can email us at Watermouthinfo@kidspaceadventures.com with your date, the number of attendees, and the occasion.

Please inform your children on arrival that all team members will have name badges, so that if they lose their grown up, they know who to speak to for help.  In the event of your lost child, please find the nearest member of the team and we will assist you to locate them.

Watermouth Castle was created by Nick de Candole and Richard Farley, founders of the Escapade Group; known for designing and developing unique and engaging experiences for families and children. They aim to provide a magical environment filled with adventure, exploration, and fun.

Yes we do accept the national carers card. Please select a Concessionticket when booking online. Other forms of proof could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.

We recommend children and adults wear long sleeved tops that can tuck in, long trousers and trainers.

You are welcome to bring a pushchair or pram to Watermouth Castle. Please note that there is no storage available for pushchairs/prams at the venue and we do not offer rentals.

If you hold a ticket for Watermouth Castle, you may return to your car and re-enter the site on the same day, as long as you have your ticket with you.

If you have a General Admission ticket you can arrive when you want from when we open and leave when you want up until closing time. Our Afternoon saver ticket only allows entry from 1.30pm onwards and you can stay up until closing time.

There are no discounts on day tickets for childminders; however, we offer a range of admission tickets and annual passes that provide excellent value for money.

Yes, it is advisable to pre-book your tickets to avoid disappointment, as Watermouth Castle can get quite busy during Peak periods. While you can buy tickets on the day, pre-booking ensures you have your spot secured.

Tickets are non-refundable, but the date of your visit can be changed prior to the date of your visit. If you cannot make your original choice, Create an account, uisng the email address you purchased the orignial ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10. If you are an annual pass holder please login into your account online to cancel your booking.

There are set discounts on day tickets for local customers; however, we do run Local Days which are on Select dates throughout our opening dates. Please keep an eye out on our website and social media pages for updated information on this.

Watermouth Castle has limited capacity each day and we keep the number of guests to a level that we can manage and we feel gives the best experience to our guests. If the tickets are fully booked for your desired date, we recommend checking for alternative dates or times that may have availability. You can also keep an eye on the website for any updates or cancellations.

General admission tickets you can arrive anytime from when we open and leave anytime up until our closing time. Our Afternoon saver ticket only allows entry from 1.30pm onwards and you can stay up until closing time.

Watermouth Castle is committed to being accessible and inclusive for all visitors, including those with Special Educational Needs (SEN). They provide various facilities and support to ensure that everyone can enjoy their experience. For specific details about the accommodations available for SEN visitors, it's best to check their official website or contact their customer service for more information.

Don't worry, If you are running late for your general admission tickets you will still be granted admission. Please note last entry is at 3pm.

Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have a £2.50 booking fee per transaction which will help recoup some of the fees we are charged.

We cannot accept responsibility for loss of damage to persons, vehicles or belongings whilst on site. Please remain vigilant with personal belongings at all times. If you do loose any belongings then please use the Lost Property Form on our website here

If there is anything else you need to know about or are just curious about, please let us know by phoning us on 01271 500 287.

We will host certain events throughout the year which will have charged entry - annual pass holders will receive a discount on entry for these events.

Jobs vacancies within The Escapade Group can be found on the Jobs page here on our website https://www.watermouthcastle.com/

If you are an influencer or blogger and are interested in working with Watermouth Castle for a collaboration or campaign, please email charlotte.welch@escapadegroup.com

No, Watermouth Castle is not a Blue Peter badge attraction.

Last entry is at 3pm

We have facilities designed for 2 to 13 year olds. Only an adult aged 18+ can accompany and supervise a child at Watermouth Castle.

The ratio of adults to children is 1 adult to 4 children.

2p and 10p

A change machine is located inside the Castle.

The use of drones is strictly prohibited on-site. Additionally, any professional or commercial photography requires prior written authorisation from management by emailing centralmarketing@escapadegroup.com

Watermouth Castle are always happy to hear from you! You will receive a survey following your visit - please tell us your thoughts! Alternatively you are welcome to email info@watermouthcastle.com.

To get the most out of your visit why not make it an early start or a late afternoon visit? 11am until 3pm are our busiest times. Please note last entry is at 3pm.

Yes, Disabled parking can be found at the front of the castle.

Yes - if you need to go back to the car during your visit, simply ask at reception. You will be given a hand stamp or wristband to enable re-entry within your timeslot allocation.

Yes! All ages are welcome and there's something for everyone - from the museum and tea rooms to the beautiful grounds and amazing views of the stunning North Devon coastline... plus all the rides - these are most suitable for children aged 2 to 13. Our play areas are both challenging and exciting too - we just ask that children are supervised at all times.

Unfortunately, there are no lockers available at Watermouth Castle for storing personal items.