Rules of Play

Family-friendly visitor attraction

Adults must remain on the premises at all times with the child/children under their care.

Neat and Tidy

Please keep Watermouth Castle looking beautiful by using the bins provided. Nobody likes people who drop litter.

Ouch! Help!

Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.

No smoking

We have declared Watermouth Castle a smoke-free attraction; this includes vaping. Please respect this decision, and the people around you.

Diamonds are forever

Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.

Pleases and Thank Yous

Excitable children can sometimes forget their Ps and Qs; at Watermouth Castle we want everyone to respect each other’s diversity and uniqueness.

Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.

Keep a watchful eye

Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the parent/guardian at all times.

Age-friendly

We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.

Statement on Active Adult Supervision and Responsible Person

Active adult supervision is the continuous and attentive monitoring of children by a responsible person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—responsible persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.

A responsible person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:

Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.

A responsible person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.