Accommodation FAQs

Payment Policy:

A standard deposit of 30% is required upon booking, unless your reservation is made within 6 weeks of your arrival date, in which case full payment is required.

The full balance is due six weeks prior to the arrival date. Failure to make full payment 14 days before your booking will result in automatic cancellation.

Can I make changes to my booking?

There is a £30.00 administration fee to make a change to your booking.

Can I postpone my holiday?

You can postpone your booking, rebooking must take place within the next 6 months and a £30 rescheduling fee will be applied.

Is there a minimum stay requirement?

The minimum stay requirement is 3 nights, this can be booked on a Mon, Tues or Fri.  4 nights stay can only be booked from a Monday. 7 nights stay can be booked from any day of the week. Please check our website or contact us directly for specific information.

What amenities are included in the apartments?

In each apartment a complimentary mini essentials welcome pack of (tea, coffee, sugar, milk, soap, washing up liquid and toilet rolls) will be provided.

Each apartment is fully equipped with a kitchen, bathroom, bedrooms, living area, and essential amenities such as bed linens, towels, cookware, oven gloves and utensils. Guests are kindly asked to bring their own beach/pool towels.

A cot is available as an optional extra at £15 per cot.

A highchair is available on request at £15 per cot.

A Z-bed is available for an additional child upon request, with a charge of £40 per z-bed.

Patio with garden furniture (shared with other properties on site) with garden furniture (shared with other properties on site)

Utility room with coin-operated washing machine and tumble dryer (shared with other properties on site)

Do you supply an Iron and Ironing Board?

Yes, each room has an iron and ironing board.

Are dogs allowed in the apartments?

We welcome dogs in 6 of our apartments excluding Clock Tower and the cost per pooch is £35.00.

Up to two dogs are welcome in pet-friendly accommodation.

We don’t accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa and XL Bullies.

Is there parking available?

Yes, complimentary parking is available for guests staying in our apartments.

Do you offer an EV Charging Point?

We don’t currently have any electrical charging points on the grounds at the castle.

Nearest ones are:

• Fuuse Charging Station - Cove Hotel, Sandy, Berrynarbor, Ilfracombe EX34 9SR
• InstaVolt Charging station - Glen Lyn Car Park, Borough Rd, Combe Martin, Ilfracombe EX34 0AN
• EVC Charging Station - A399, Ilfracombe EX34 9RT
• Osprey Charging Station - Hillsborough Rd, Ilfracombe EX34 9QN

Is there a reception desk onsite?

We don’t have a dedicated Reception desk because its self-catering but there is team about on site during the opening hours of the castle who will be happy to help.

What are the check-in and check-out times?

Check-in time is from 4:00pm onwards, and check-out time is by 10:00 AM. You are more than welcome to arrive onsite earlier than 4pm and use the facilities..

Is smoking allowed in the apartments?

No, all our apartments are non-smoking or vaping. Smoking/vaping is only permitted in designated outdoor areas.

Is Wi-Fi available?

Yes, complimentary Wi-Fi is provided for guests throughout the apartments.

Can I get my shopping delivered to Watermouth Castle?

Yes, this is no problem at all, the postcode is EX34 9SL.

Are there recreational activities available onsite?

Free entry to ‘Watermouth Family Theme Park and Castle’ during times when attraction is open to the public. Please note that Watermouth Castle is closed from 3^rd November 2024 until we open again in 2025; the apartments will still be open at this time, but there will be no access to the attraction / theme park portion of the castle.

Sun lounge and indoor heated swimming pool (10m x 4m, depth 1m to 1.5m, open 8.30am-5pm) both shared with other properties on-site.

50-acre grounds (shared with other properties on site). No smoking.

Please note: There is a lake and pond in the grounds.

Set in an area of outstanding natural beauty, Watermouth Castle enjoys an incomparable setting on rising ground, commanding views over the bays and cliffs of the magnificent coastline stretching away to the east.

Take a woodland walk through the estate to the picturesque, award-winning village of Berrynarbor, or visit the coastal village of Combe Martin (less than 3 miles to the east) – famous not only for its sandy coves, inlets, and majestic headlands but also as ‘the gateway to the Exmoor National Park’. Combe Martin offers a choice of shops and cafes, and one of Devon’s oldest inns!

Ilfracombe is only a five-minute drive away to the west, with a range of seaside attractions, good shops and a golf course, and visitors can enjoy miles of golden sand at nearby Woolacombe and Croyde Bay. Superb cliff-top scenery and beautiful wooded valleys make this one of North Devon’s most scenic areas – as well as a paradise for walkers.

Are the grounds of Watermouth Castle accessible during the evening?

Unfortunately, they are not open at that time.

Are there grocery stores or restaurants nearby?

Yes, there are grocery stores and restaurants within close proximity to Watermouth Castle. Please see the information pack located within the apartment for more details.  Our staff can provide recommendations and directions upon request.

Area Information:

Watermouth Castle is situated in an area of outstanding natural beauty, offering stunning views over the coastline.

Guests can enjoy woodland walks to the picturesque village of Berrynarbor or visit nearby coastal villages such as Combe Martin and Ilfracombe.

Various attractions including sandy beaches, shops, and cafes are within close proximity, making it an ideal destination for leisure and exploration.

Here is a list of local Pubs / Restaurants / Cafes to us – the first 2 are within walking distance:

1. Sawmills Free house Pub with a bar and restaurant. 15 minute walk away or a 3 minute drive. Tel: 01271 883 388
2. Storm in a Teacup, Serving coffee, cakes and sandwiches. 1 minute walk away. Located in Watermouth Harbour. Tel: 07463 630 611
3. The Thatched Inn Hillsborough Road, Ilfracombe, EX34 9PG Tel: 01271 864 450
4. Seventy-one 71 Fore Street, Ilfracombe, EX34 9ED Tel: 01271 863 632
5. Terrace Tapas 62 Forew Street, Ilfracombe, EX34 9ED Tel: 01271 863 482
6. Pack of Cards High Street, Combe Martin, EX34 0ET Tel: 01271 882 300
7. The Seacliff Restaurant Michelin-listed restaurant. Open from 6.30pm, Thursday – Saturday. 4 minute drive away. Tel: 01271 882243

Watermouth Castle is situated in an area of outstanding natural beauty, offering stunning views over the coastline.

Inventory of Kitchen Items:

Below is a list of items you will find in our kitchens - there will be 4 or 6 of each per person item depending on the room you have booked:

• Baking Tray x 2
• Pizza Tray x 1
• Roaster x 1
• Roasting Tin x 1
• Pans x 3
• Frying Pan x 2
• Measuring Jug x 1
• Mixing Bowl x 2
• Chopping Board x 1
• Potato Peeler x 1
• Can Opener x 1
• Grater 26cm x 1
• Corkscrew x 1
• Colander 24cm x 1
• Tongs x 1
• Pizza Cutter x 1
• Knife Set x 1
• Scissors x 1
• Head Slice/Turner x 1
• Masher x 1
• Slotted Spoon x 1
• Solid Spoon x 1
• Whisk x 1
• Spoon x 1 
• Knife, Forks & Spoons x 4 or 6
• Tumbler x 4 or 6
• Wine Glass x 4 or 6
• Champagne Flute x 4 or 6
• Beer Tumbler x 4 or 6
• Glass Jug x 4 or 6
• Dinner Plates x 4 or 6
• Side Plates x 4 or 6
• Bowls x 4 or 6
• Mugs x 4 or 6